PetflowReviews of petflow.com

I would not have provided my personal information if I had known you don't have what I need. Not happy .

I guess my card was declined- for my second order of Fromms cat food- 2 cases. But instead of telling me by text? Email? Call? I was just ignored. When I was down to one lonely can and wondering where my cat food was…I emailed- no response to my question. Just a we’ll get back to you later. Then, I called, and found out the problem. OHMY… the person I spoke with could care less if I ordered or not. She actually said my card would be declined again if we tried it again. True, but I have other cards. She Told me if it came NJ would take at least a week to California. If Las Vegas, a day. But she didn’t know or wasn’t able to tell where it would come from. So…I Bought 2 cases of Fromm from the pet store down the street. Should have done that in the first place, I guess. Got a big piece of “I could care less” from PetFlow.

Your website lied and said a product was in stock when it wasn’t. We ordered it and heard nothing from you. I had to call several times and then I was finally told my order was canceled because it was back ordered. So was it never in stock to begin with? I’ll never order or attempt to order through your company again.

Wanted to order dog kibble but the price on the "select" and description page was $56.06 but when I started processing the order the cart jumped it to $59.07. I called and explained the problem -the guy hung up on me. I called again and the second guy also hung up on me. Petflow will never see another order for anything from this family.

Would give this company zero stars if possible. Have ordered from Chewy, Petco, Pet Nirvana and VetSource with absolutely no issues whatsoever using the same credit card I used for PetFlow. However twice PetFlow cancelled my order WITH NO NOTICE (I didn't discover until I contacted them to see why 2 weeks later my orders still hadn't arrived). I only ordered from them because the cat food I needed wasn't available through other vendors. They told me their security system red flagged my account. What does that mean? Probably that they were out of the food I ordered but don't update their website to prevent an order going through on an out of stock item. RUN AWAY!!!

I have tried to order food for my cat 3 times. Each time the order being cancelled because they did not have the product in stock I didn’t understand why the would show a product in stock when in fact they didn’t have it

Takes forever to verify prescriptions, even if you send in a picture. Then they put a “hold” on your money immediately and wait until a week later to tell you the item is out of stock. Thats something they should check for before going through the drama of having prescriptions verified, it would save everyone alot of time, labor, and money. My cat went without her prescription food for a week while I was waiting on their verification and shipment all to find out at the last minute that the food is out of stock

Customer service was rude and unhelpful. I felt like they just wanted me off the phone. My package never arrived and is now on backorder