PetflowReviews of petflow.com

Could’ve been packaged better. Several of the cans were dented and one was damaged to where the food was spilling out of it.

Took a week for delivery, no

We usually buy from another pet store, but they were out of the food we needed, so we ordered from PetFlow. they had just what we needed ~ but it took over a week to arrive. Our pet orders usually arrive in just a few days, so this was inconvenient. The order arrived in good shape when it arrived, and the price was comparable to what we usually pay.

I ordered Royal Canin dry cat food and I still don't have it. They have on their website but according to my vet, Royal Canin only filling vet orders. Trying to get clearance from my vet another story. They contacted my vet 3 or 4 times with someone else's name so of course my vet declined it. Very disappointed so far with this company.Their saving grace is the manager contacted me after I asked to speak with a supervisor. He was very nice and helpful and said I would not be charged for the order. Unfortunately, I believe Royal Canin is not fulfilling retail orders so I probably have a long wait

Easy online order, price was somewhat competitive, shipping was what I was expecting and the order arrived undamaged.

I ordered two cases of canned dog food (Fromms) and a bag of kibble. Five of the 12 cans have dents in them. Not happy about that.

The bone were delivered in time, but the meat inside is hard as a rock

Online ordering experience was confusing. Ordered 2 bags of cat food and a brush. First email from PetFlow was thanking me for my order. Then my online credit card payment was done in two separate charges. Odd. Immediately following that email, a 2nd email said my order was incomplete (after paying, I was informed 2 items were out of stock). I called to confirm this the next morning - "yes, out of stock. No idea when it would be in." So I asked for a refund on the OOS items. "Yes, would do." I was only refunded $3.76, with no idea what that refund was actually for. Then I received the brush. A week later I think I received 2 bags of food. But the return label said it was from elsewhere, and not from PetFlow. I have no idea what my actual transaction was, why it was in 2 payments, why I was told items were oos, but maybe they weren't, why I was refunded $3.75? Just too confusing to deal with.