PetflowReviews of petflow.com

Main complaint - Damaged cans over and over again. I have been told to call and requests additional packing, additional boxes, email notifications on auto ship status. I do all these things and still petflow comes up short. If something is out of stock at the time of shipping not at the time of ordering. Zero communication even though petflow has charged your card. Repeated damaged shipments regardless of my continuous phone calls to them requesting split shipments and additional packing as they themselves told me to do. Every time I call it is a different excuse. I've had credits applied to my account and assured they will be applied to my next order. NO, I have to call and make sure they do it. Sometimes they can't find it, have to hunt for it, and blame someone else that works there for the error. After repeatedly calling in and telling them about dented cans arriving here, and the external boxes showing no damage, calling in prior to shipping and requesting two boxes and additional packaging (as they told me to do) still damage. They don't listen and have a book full of excuses. The last order just two days ago and the previous order had many dented cans and many orders before. Some actually crushed top to bottom. Not the manufacturers fault I checked. So who FedEx? I really don't care who's to blame. I want quality product delivered to my door step and proper treatment. You could learn a thing or two from Amazon. This last order had 17 dented cans out of 48. That's bad. Correct the problem both in your shipping department and your customer service department before you lose business.

Spoke with a rep named Ryan and he was extremely rude and hung up after saying have a good day because he couldn’t answer my questions about a product pet flow says they have in stock.

I ordered prescription food for my sick cat, submitted my vet’s prescription with the order, made the payment, and my vet confirmed it was approved the same day. It’s NOT on backorder, but it has now been two weeks and my order still hasn’t shipped or been delivered. And I haven’t received any responses to my inquiries.

Two orders placed at different times, showed in stock. Gave all my billing info, got confirmation of order. A week later got an email "order canceled" due to no stock. My cat needed this food ASAP & was quite disappointed that it took a week to notify me. TWO TIMES they did this. I will not count on PetFlow again, instead I will shop elsewhere.

I ordered a prescription diet for my cat and accidentally typed the incorrect vet in for the prescription referral - one that has a very similar name as that of my vet. Petflow emailed me that the vet didn't have any records of my cat - and I when contacted them, confused, I found out why. I talked with someone in customer service, gave the correct name of the vet, and the customer service rep said he would process the reorder. I explained that I was nearly out of food and asked if it could be expedited, but they don't do that. However, the food hasn't arrived - it should have come this week. I just checked my order and it was cancelled. Never reprocessed like the customer service rep said he would do. I am completely out of food - just reordered it now because Chewy, who I usually purchase from, doesn't even have the food. This is not good for my cat to be going so long without the proper food.

Items that were on backorder were listed as "in stock" on the website. Customer service wasn't helpful, couldn't say when the items might be back in stock. Called back to cancel the order after finding the items cheaper on Amazon and was told that the items were already back in stock and were processing, my order couldn't be canceled. I was later informed by email that my order had been canceled and a refund issued.

I have tried to order cat food at least 4 times this year from Petflow and they have canceled every order due to supply shortages even though when I placed my orders the food showed on the website as in stock. It has been very frustrating and I am tired of wasting my time ordering from them when they don’t have the products in stock as their website indicates.

I placed an order - and signed-up for •ongoing• orders, but the NEXT EMAIL I received was one offering a DISCOUNT that was NEVER offered to me ?!? until *AFTER* I ordered and signed on for “REAPEAT ORDERS*?! THATS TERRIBLE !! That is #NOT a way to do business with REPEAT customers!!!