JOY F.
Customer service was great-Pharmacy not so much
Customer service was great. The communication between my vet and the pharmacy was not impressive. I even sent a copy of the script by text and customer service sent it to the pharmacy. My vet never received a request but tried multiple times & days to get in touch with them to approve the prescription with no luck. I think this delay resulted in my order being canceled because stock ran out during this process. Chewy finally had the cat food in stock, so I placed the order last night and it was shipped today. I want to thank PetFlow’s customer service trying to expedite my order even though it didn’t work out.



