PetflowReviews of petflow.com

We're longtime customers and we're generally happy with our orders from PetFlow. However, our last order placed on 8/13/20 has not yet been processed - no shipping confirmation email yet. I called and spoke with a PetFlow representative and was told with no explanation there had been a power outage. I was told I would receive a $10 coupon to apply to a future order...rather weak response. I do not understand why our order has not yet been shipped. Very frustrated, SRawls

Our dog food was to ship on 08/14. It didn't leave the warehouse until 08/20. Disappointing.

Was on an auto ship program now two weeks late and my dogs are out of food. Called twice and told it was shipping but did not. Last call their customer service told me “it will ship when it ships”?? WTH They offered me a refund on my next order. Who knows when that would even be.

I am disappointed in the delivery time for my dog’s food. I realize the current situation has an effect on everything even so this is dog food. I ordered it on 8/12 and in an 8/12 e-mail was told “ Your order will be shipping on August 13th, 2020.”. I haven’t received any word. I texted and was told i would get the delivery Tuesday night, 8/24. Unacceptable. Absolutely. When i went online to see my order history it said the order is being shipped on 8/21. But i wasn’t told that. Bad service. Very bad. Very disappointed. I checked my spam folder. Nothing.

I love petflow and I know that COVID has caused shipping problems, but this shipment was far later than expected and put my dog in jeopardy. The expected date of arrival was changed on the date it was supposed to arrive, leaving our caregiver with no food for our dog. Again, I fully understand the impact of shipping delays, but if I had been notified of the delay even 1 day before expected arrival, I could have bought him a short supply to cover the time period, instead I was notified only 3 hours before scheduled delivery that his food would arrive almost 5 days later than expected. This put us in a real bind and I would appreciate more notice of shipping delays in the future.

I placed an order on August 10 for pet food long before I was running out. It’s now the 23rd and I received half of my order yesterday. I called up and asked them what happened and if the second half of my order would be coming today. She said no on her end it would seem that the order went out in one box. I now have to go shopping locally to look for my specialty pet food. I hope they have it in stock. The whole reason I began ordering online was to not have to walk into local stores which are hit and miss carrying my pets food, coupled with Covid issues. I am now out of dry food completely so have no other choice. This has been a disappointment.

When I called PetFlow to order my cat's food, they assured me that it was available. I gave them my payment info etc. I received a confirmation of my order via email. Four days later, they just sent me an email saying that it was not in stock. In the meantime, my cat's food was down to the last 5 cans and I had to call multiple suppliers to find his food. Very frustrating and I am very uncomfortable having given them my payment info.

On my first order one of the 2 bags I bought was tore, the box the food was delivered in was not damaged so I called petflow. I was told they were sorry for the inconvience and they would send another bag to replace the bag that was tore. I have never received or heard from petflow after that. Very disappointed in this company.