PetflowReviews of petflow.com

Didnt receive box on scheduled day.

I placed an order for cat food that PetFlow cancelled with no notice. After wondering why it hadn’t arrived yet I checked on the status and was told it had been cancelled because they thought my email was fraudulent. And if I wanted to place a new order it would have to be with a different email. To PetFlow: I used Apple’s hide-my-email feature which assigns a random email to protect my real one. This feature is being used more and more by people like me who care to protect their e-mail addresses from possibly ending up being sold and from receiving junk email. It would be great if you would update your system to be more flexible. And most importantly, please send emails when you decide to cancel an order. Thankfully I was able to order our cat food from elsewhere and get in two days it before our inventory ran out!

Had a problem with password was locked out and when I called they said too bad you have to wait the time out. They did not reset it or help any further.

Absolutely THE WORST company I have ever used to date for delivery of our dog food. Will never use them again. They like to use the excuse that its the holidays and they're backed up for deliveries. Then shut your doors and stop taking orders until you can deliver. Don't waste my time with your BS.

I have not gotten my products yet

Ordered dog food with a few toys on Wednesday night. If you're a pet store, and somebody orders dog food well before the weekend, you ship it out before the weekend. RIGHT?! Never again with these people. Have fun losing money on this order. What an absolute joke of a pet supply company. Unbelievable incompetence and lack of caring.

I honestly have never done a review… ever!!! Well, I have ordered twice from this company… and each time there was issues. The first time the help people were amazing and rushed to fix it right away so obviously I ordered again. But, this time omg!!! I had to make a new email because it locked me out of old account and that’s what the help people told me to do then I placed order. I never got confirmation saying if it shipped or not so, 4 days after expected ship date I asked the help people. Took over two days to respond and they said it got flagged by our fraud department not to fill order call this number so I did. They couldn’t tell me either. Still waiting for a response when they said they would email me back last night. It’s just ridiculous! I have tried and been kind but seriously order from Amazon less hassle!

I placed an order for dog food… when I noticed it hadn’t shipped after a week I reached out to customer service. No reply back, over a week later looked up my order status and it showed that it was cancelled. Was never notified. Will never use this company again, now I’m buying directly from the manufacturer.