PetflowReviews of petflow.com

I love PetFlow for the products, speed and prices. But I hate that every single time I order, I get an error message, then when I try again, I end up getting double charged and getting two orders. I've sworn off them several times for this, but then time will go by and I'll try them again in hopes that the problem is fixed. But somehow it never is. I've called multiple times and they keep telling me it's been addressed, but apparently they are incapable of resolving the issue. This time, I called and explained (again!) that I'd gotten an error message and wanted to place the order, but needed to make sure I wasn't going to get charged for two orders since money is tight right now. They assured me this wouldn't happen and that there was no other order showing up in the system. So I ordered by phone, and guess what? Double order, double charge. It's a shame because I like this company for the prices, variety of products available and speed, but the ordering system is just a disaster. Very frustrating!

Orders don’t ship on time. My dogs like to eat every day.

(1) They carry a wide variety of bagged dry dog food. (2) BUT: (a) I still do not any of my order of 11 bags of dog food and we are at day 11 after placing the order. (b) All bagged dry dog food is overpriced - there are less expensive sources out there.

My dog food hasn’t arrived... the main part of my order... no response... never had this issue before but I’m concerned at the lack of response...

I have been ordering and have auto ship for last 3 years, After a bad storm recently the system in warehouse went down so orders had to be done manually, Customer service could not tell me why my order hadn’t shipped, I have 3 dogs, 2 of them are 125lbs and need to eat, the food took like 10 days after auto ship date, I had to go to Agway to purchase their food, it was less expensive at Agway but I like the convenience of auto ship, Customers should have been notified, I had to call several days in a row before I was informed of what happened, I also place orders for treats for my mothers dog, they come to my house and I get them to my mother as she doesn’t use a computer, so autoship customers should have been made aware or the problem not to just leave them hanging.

Shipping took a little longer than expected and not knowing a item was not shipping till the day it arrived Was kind of weak also

I put in an order for dog food and cat food with PetFlow about 2 weeks ago. My order finally arrived today. The order took so long that I had to buy inferior grocery store dog and cat food in the interim. I contacted PetFlow about the slow shipping and received a "canned" response. This slow order processing of PetFlow is absurd. I order online from other sites all the time, and my deliveries don't take two weeks. Pet food purchases are NOT a whim for me. My pets are my children; when I order food for them,I don't want to wait two weeks for it to arrive. It's not like I'm ordering beach umbrellas! I've faithfully ordered from PetFlow since 2018. I have given PetFlow an honest chance. But, unfortunately, in the future, my dog and cat food purchases will be made anywhere except PetFlow. My children deserve better!

We're 5 months into the Coronavirus protocols now. Seems like you should be back on top of your shipping game again.