PetflowReviews of petflow.com

Would love to keep purchasing my dog”s food from them (Fromm) but it takes so long for delivery.

B4 checking out customers pretend to see shipment details namely the delivery date

I got what I ordered but it took forever and the food was obviously exposed to a lot of heat, so the wet food is weird now.

First, website very onerous to use. I have had continued issues on cancelling orders only to see them pop at a later date not cancelled and largely due to notifications that my order is being sent even though I cancelled it. That is my biggest issue with this company and I have told them time and again to make it more user friendly. Timing of my order is also difficult without keeping a lot more food than I need on hand. I either tend to not have enough or too much.

Dont get me wrong, I really like Petflow. Unfortunately, the last time I ordered it was not smooth. The product showed as backordered and when I inquired they eventually shipped it but I ended up with a double order. Not a big deal, but now I have 2 huge bags of dog food in my pantry. Hopefully this gets fixed before my next order.

I tried out Petflow as a first time customer and have not been very satisfied. Being a Chewy.com customer, I'm used to the 2-3days shipping. I placed an order on 6/27 and the product wasn't delivered until 7/8. Not only is shipping slow but the prices on Petflow aren't competitive at all. Needless to say I won't be shopping on this site any longer.

We have had good experiences with PetFlow in the past but this time the pricing was higher once the item was in my cart. I had to call to get the issue straightened out and get a coupon added that wasn’t working online. I also verified that my new address was on file and the order would ship to this new address as we had just moved. Well the order took longer than usual and ended up being shipped to our old address and we ran out of food for our dogs. We use a special kind of food that you can’t just run to the store and get, which is why we have to order online. Overall a very inconvenient experience. Way too many issues with their website and ordering process to return.

My very 1st order was lost and I had to reorder. I also had to go to my local store to purchase more dog food since my order did not arrive when it was expected. I called customer service and they did send out another shipment of the same product but the inconvenience still took place.