PetflowReviews of petflow.com

One of the packaging on my item was caked in dirt it seems like which was so weird. The item inside had some many fabric lint stuck to it. Also super late shipping.

They took to long to deliver my package I'm still waiting

Looking for specific prescription canned cat food. No one seems to have it lately. Petflow has it listed to order. I try to order. Learn a week later they don't have it after all. Would've liked to have known when I placed the order. Frustrating? Yes.

I set up an auto-ship order for dry food and wet food for my dog. I received an email indicating that my total order had shipped, and then a few hours later I received an email indicating that the dry food was out of stock. That was a bit confusing, but as I was running low and did not want to risk running out, I ordered the dry food from another company. When my order from PetFlow arrived, it turns out that it was the wet food that was out of stock and not the dry food. As a result I now have twice as much dry food as I need and no wet food. I called PetFlow customer service and I was simply told that they made a mistake. All in all this was not a very good customer service experience.

My dog's prescription food had become scarce and PetFlow purported to have it in stock. I made an acct. and ordered some and waited and waited. Still did not ship. I called several time to find out what the delay was. I was told a variety of things. Finally after over a week I called to discover that it had to be back ordered. Never received an email!! Luckily, nothingl was charged to my credit card. I'm just done with them. I don't think it's that hard to keep me informed. Other companies manage to do that.

Sept 11, I received 2 more bags of 30 lb of dog food . So now I have 4 bags within 1 week. The service has been fine up until this point so I was not sure how to rate.

I know the pandemic is playing havoc with shipping. However, this order really was a very long time in coming. It took several days to fill and then rather than shipping out of the Nevada warehouse, it shipped from the east coast. It made 3 stops in New Jersey, 1 stop in Pennsylvania, 3 stops in Illinois, 1 stop in New Mexico, 1 stop in Arizona and 3 stops in California. Worst shipping route EVER.

Very slow to ship orders and alert me when an item is on backorder. I have been waiting on a order for 12 days, and think it will never come at this point.