PetflowReviews of petflow.com

I ordered canned dog food and while the order comes quickly - it consistently has smashed cans in the box. I truly wish Petflow would package the canned dog food better. Otherwise, a great company.

Website is confusing and frustrating to make changes in autoship Shipping has been slow, but seems to have improved recently.

On a monthly basis, in addition to dog food, I need Pawfy probiotics and Nylabone healthy edibles... You NEVER have those, and having to shop at multiple retailers is inconvenient... (CHEWY has it all)...

I tied the auto ship to get a discount not realizing how difficult they make it to cancel. I should be able to just do it online but I have to call to do it. This was my main reason for canceling and not getting a different subscription.

The dog food I purchase can be hard to find, and I've been purchasing from you for years now. When I signed up for auto delivery, I didn't get the discount promised. The message stated that the brand I purchase, cannot be discounted. I've been using Fromm for over 6 years now. I feel tricked to signing up for the auto fill, and will be cancelling it.

Shipping is ALWAYS late.

Dog food was shipped when expected, but box was delivered broken open. Thankfully bag was intact. Either box wasn't sealed well or wasn't handled well by Fed-ex or both.

It took over a week to recieve my order. I called four days later and the customer service representative told me there was a problem with my order. The warehouse It was coming from was out of stock so they needed to get ut from another warehouse. There was a lack of communication from the company and I was never made aware of it. If I didn't call, I would've never knew about that issue.