PetflowReviews of petflow.com

My original order placed on 02/27/24 and it apparently got lost with your shipping company. It took me 6 days and many text messages to finally have your customer service team contact me. They explained that they can do nothing about my order once it leaves your warehouse. Well that is also not my problem, as I have no control till it arrives on my door step. They replaced the order on 03/05/24 and per the tracking it is still in SACRAMENTO, CA. I have set up Auto ship every 3 weeks, all in good faith that my order would be here. It has now been almost 2 weeks and I still have no order, but I am getting notices that my next shipment is on track. Well at this rate I will be getting shipments of the recurring order before I ever get my original order.

They overcharge sales tax even when you bring it to their attention that they are not charging you based on delivery to your address and not charging you the same rate as every other online business. So I ended up paying nearly double the sales tax because they were too lazy to figure my sales tax based on my address, not just the zip code. I wonder where that extra goes ??? Plus, their service is just slow compared to similar type business as far as actually getting the product shipped.

Order canceled without letting me know. Waiting for shipping then I called snd told it was cancelled without any reason. Weird. 3 days later get a shipping confirmation. More weird. We’ll see if I receive an order.

I wrote to Petflow.com already regarding an issue as follows: "This is in regard to my most recent order #11717087. As usual, it was delivered in a very good and timely manner and your prices are very reasonable. This is important to me because I have three sweet furbabies. This is to advise you that your department was not cognizant that a few of the cans of the Evanger's Beef were smashed. The cans were on cardboard trays that were sealed with plastic and placed very carefully in the delivery box. They were very secure, as there were four (4) cases of the dog food cans, and therefore, there wasn't any space in the box for the cans to shift or move within the delivery box. I am just wondering why some of the cans were smashed and I had to throw them away. How did this happen if they were packaged so well? As I said, the delivery box was packed tightly and there weren't any signs of distress on that box. Please be aware that I will not give my dogs food from severely damaged cans. I do not believe they are safe. What I can't understand is how smashed cans got into the trays without being noticed? I hope you take this as seriously as I do. I love my three pups so much and I am very careful about what they eat and their nutrition. I truly believe that bent and smashed cans do not contain safe food for my dogs to eat. I hope your department is more careful in the future when sending orders. Thank you for your attention to this matter. Dr. Sondra Kelly-Richmond" I have not received a response as yet.

Shipment got split and one 2 cases of food order took over 7 days to arrive compared to the other order of 2 cases of food that arrived in 1 day. That threw off my autoship with the shipping time being so long. We will see how the next one goes, but this is the first order after leaving Chewy and I have a lukewarm impression at the moment. When I ordered it said it was ready to ship but then I got an email that said it was coming from the E. Coast.

Dog food arrived very late and bagged was thrown on my driveway tore it

I ordered a prescription dog food. All the local stores were out of that dog food. The dog food was Royal Canin so I called their office. They had a list of customers that were clinics that they thought could have the dog food Hepatic. So I found one close by. This was 2-3 days from when I requested this food from Petflow. When I called they said I could not cancel a prescription dog food. Yet I was receiving emails that they had not received the approval from the vet. The next day they finally received the approval and when I called they said it was policy you could not cancel a prescription dog food. After calling 3 times I asked to talk to the supervisor but she was sick & did not know when she would return. I felt I should not of been hasseled when I cancelled within a short time from my request. It took 2 weeks before I received an email stating my prescription was cancelled. I am a new customer and hesitate to order again.

My dogs would not eat this food!