Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
petflow.com
Website
petflow.com
Category
Pet Stores
Location
Easton, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 1% of reviews.
Latest
Most recent review: October 2026.
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I was never sent a notification about shipment and did not need. I have niow cancelled my autoship after many years as customer
Response from PetflowNov 5, 2025
We’re very sorry to hear about your experience and that you didn’t receive a shipment notification. We understand how frustrating that can be and appreciate you bringing it to our attention. We’re reviewing ways to improve our communication around upcoming auto-shipments so our pet parents always know when an order is on the way. Thank you for your feedback and for being a long-time customer.
BN
BRIAN N.
You priced me out.
I have been using Petflow for several years. I stopped for a short time because my two dogs passed. I have two dogs once again and signed back up for auto ship. I was appalled however at the price! The dog food is very expensive and there is a shipping fee! I found the very same product much cheaper at boutique store in my neighborhood. How can an online service be more expensive than the brick and mortar store down the street?? So I will not be purchasing from you anymore. Why should I pay more for the slight convenience of having it delivered?
Response from PetflowNov 5, 2025
We’re very sorry to hear this and truly appreciate you being a long-time PetFlow customer. Unfortunately, increases in shipping and product costs have affected us as well, and while we did our best to absorb those changes for as long as possible, we eventually had to make some adjustments. We understand how frustrating this can be and appreciate you sharing your feedback with us.
SH
SUSAN H.
You took away the 15% loyalty discount
You took away the 15% loyalty discount
Response from PetflowNov 5, 2025
We’re sorry for the disappointment regarding the loyalty discount. Adjusting discounts is never an easy decision, but recent increases in product and shipping costs made it necessary for us to update our pricing structure. We truly value our long-time customers and are always exploring new ways to offer savings and perks in the future. Thank you for sharing your feedback with us.
HW
HW
I had messaged to figure out where my…
I had messaged to figure out where my package was delivered. The tracking said “left at garage” but I don’t have a garage. No one responded.
Response from PetflowNov 5, 2025
We’re very sorry to hear about this and appreciate you bringing it to our attention. We weren’t able to locate any messages from you but have asked our Care Team to reach out directly to help get this resolved. It appears the package may have been misdelivered, and we’ll work with the carrier to make things right. Thank you for your patience while we look into this for you.
VD
Very Disappointed in P.
Shame on PetFlow for not taking care of their repeat customer
PetFlow, shame on you for not making this right!
Email to PetFlow:
"We just received our delivery to find this dog food was delivered, and not any of our cat treats as ordered below??? We don't even have a dog..."
PetFlow:
"We've gone ahead and refunded the treats."
Email to PetFlow:
"We weren't wanting a refund, just want the treats we ordered is all?"
PetFlow:
"We aren't able to send a replacement of the treats without incurring a shipping fee. Feel free to place a new order for the treats and any other items you may want to get over the free shipping threshold."
Email to PetFlow:
"That's not exactly fair, considering I ordered all of this together, which then gave me free shipping!"
PetFlow:
"We know we should be able to provide the missing items, but our system simply doesn't allow it. We, the customer service team, have been pushing to make changes for a better customer service experience, but our hands are currently tied.
We understand a mistake in shipping was made, so we refunded the product. We aren't able to send free orders, or waive shipping fees on low-cost orders at this time. We're very sorry for the poor experience here."
Email to PetFlow:
"I'd like to speak with your supervisor please."
PetFlow:
Crickets... No response!‼️
Y'all we spent a total of $239.45 on all of the pet food purchased, and this is sent every 5 weeks. You'd think PetFlow would be able to correct their mistake without us having to spend more out of pocket on our end?!‼️
Response from PetflowNov 5, 2025
We’re very sorry for the frustration this caused. I did reach out to you directly by email, and a refund for the missing treats has already been processed. Unfortunately, we’re unable to ship small replacement items on their own at this time, which is why a refund was issued instead. We’ve shared your experience with our directors to help improve how we handle situations like this and ensure a better resolution process moving forward. We truly appreciate your feedback and understanding.
FO
Fam'o'Doggos
Long-time customer - quality and transparency have declined sharply.
We were loyal PetFlow autoship subscribers for years, but the experience has gone steadily downhill over the past year.
First, PetFlow changed our autoship discount without notice, blaming their new website for incorrect billing statements and assuring us the discount would be applied manually after each charge. Then, many months later, they removed the autoship discount entirely - again with no notification nor update on the following order.
When we caught the change after being overcharged, we immediately contacted support to cancel the order. They refused to cancel, and FedEx confirmed only the shipper could stop the shipment once received. PetFlow again refused, and instead advised us to "contact our bank and dispute the charge." So we did - and ended our long-time relationship with PetFlow.
It's disappointing to see a company we trusted for years decline in transparency and customer service, but at least for our dog food, they now charge more than retail for the product, have no autoship discount, and potentially will be charging for shipping as well.
Response from PetflowNov 5, 2025
We’re truly sorry to hear about your experience and that we’ve lost you as a long-time customer. We understand how frustrating changes like these can be, especially after years of loyalty. Unfortunately, increased product and shipping costs required us to update our pricing and auto-ship discounts, but we recognize that communication around these changes could have been clearer. We’ve shared your feedback with our leadership team to help improve transparency and ensure a better experience for our customers moving forward. We sincerely appreciate the time you took to share your perspective.
PS
PATTI S.
Order says delivered, but nothing was left
Order details indicated that order was delivered and left by the front door. However there was no package left at my address. I also checked my ADT cameras and there was no delivery by FedEx at all
Response from PetflowNov 5, 2025
We’re very sorry to hear about this delivery issue. Our team has already processed a refund for your order, and we truly apologize for the inconvenience this caused. We know how frustrating it is when a package goes missing, and we’ve shared this with our shipping partners to help prevent similar situations in the future. Thank you for your patience and understanding.
BP
BARBARA P.
Food is delayed
Food is delayed
Response from PetflowNov 5, 2025
We’re sorry to hear your order was delayed. We understand how important it is for your pet’s food to arrive on time and are working closely with our carriers to improve delivery consistency. Thank you for your patience and for bringing this to our attention.
