PetflowReviews of petflow.com

I have tried to use PetFlow a few times for their monthly shipment of dog food and I have always come across issues. The first order, my first bag of dog food was delivered on time. The second order of dog food was delivered with tape all around it. I removed the tape to see that the bag was opened. The bag of food didn’t even come delivered in a box. I couldn’t believe they delivered of bag of opened dog food. At that point, I canceled my membership and went to my local pet store to pick up my monthly bag of food. After about 7 months, my Father In Law convinced me to give them another chance since I was saving $5 an order with PetFlow. Again, my first order was delivered on time with no issues. My second order was delayed by two weeks of my original delivery date. I contacted customer service multiple times and the only thing they could say was would you like to cancel your order. No apology or anything. I bought a smaller bag of food while I was waiting for my 30 pound bag of food and of course, my shipment was delayed further where I had to go back to my pet store to buy a 30 pound bag of food because I ran out of food again. I received a $5 coupon for inconvenience but in the end I spent $90 within two weeks because of my order constantly being delayed with no actual answer for expected delivery time. My food finally came in today but I am canceling my subscription. Customer service is no help, they don’t even know when my order would be delivered and I even texted their customer service number twice with no response from their team. I will be going back to my local pet store and making my purchase through them again. It’s not worth the $5 monthly savings.

Order not shipped from warehouse for about a week and still shows as not picked up. I had to check the status and call to cancel it after 7-8 days.

No follow up regarding status of order and no order received. Very disappointed

Like others, my order was canceled without notice, and I only found out when I checked my order online after 10 days. A rep at PetFlow said that they automatically cancel orders because of fraud concerns if the shipping address is different than the billing address, even though my similar order went through 11 months ago, and even though their online ordering system takes orders like that. He said that they don't send an email advising that this has happened because that could give more information to the fraudster. What??!!! After confirming my addresses, he re-ordered for me. On a whim I checked a few hours later. Canceled again. I'm done with PetFlow.

WHERE IS MY ORDER WHICH WAS OREDERED ON 12/26/2022? ORDER #10729000 BERGEN K-9 CAFE!

Placed an order for dog food, waited over a week without updates so I followed up only to find out my order was canceled, but I was never notified. This caused such a delay with getting the food that I am currently out of. Had to order from somewhere else and still waiting.

My order was cancelled by the fraud department without any notice to m. I wouldn't recommend PetFlow to my worst enemy. I have tried to reset my password and correct the problem but, when they say they sent a password reset I never receive it.

Sorry, not sure if it's my phone or your website. Used to always order online but the last few times, I can't seem to get all the way through to place the order. I'll have to go back to calling my orders in.