PetflowReviews of petflow.com

Customer service is terrible. I will not order from you again.

My order was cancelled without them letting me know, and I received lousy customer service trying to figure out why. Placed my order again, but of course the price of one of my items has gone up. Customer service will not help.

Haven't received product and you want a review? Ordered on 12/30 needing it no later than 1/12 and won't receive it until the 13th if lucky. But still asked for review. Maybe make your automated emails for review tied to the delivery of the items. Would be nice.

7 years doing business with You (PetFlow). Poor resolve for item I have been buying from you for 7 years. I will look forward discussing this with Senior Corporate Manager. With 60 years in Corporate myself with Customer Support responsibilities, pehaps I could assist getting your act together.

If I could give Petflow 0 stars I would. Their customer service is AWFUL, AWFUL, AWFUL, they take forever to ship items (on the off-chance that they actually have the items available) and will require a huge waste of time on your part to rectify issues that they create. They consistently gone downhill over the years. I’ve given them multiple chances and each time wonder why I did. I am currently on the phone for the third time with them to rectify an issue. Stay away. While your local pet store might be a few dollars more expensive (or maybe they won’t be), it will be worth the time and effort you’ll save from NOT giving your business to Petflow.

My order was placed December 20 and I still don’t have it. Two weeks is just too long. Ordering from PetFlow is just too unpredictable, sometimes it’s days, sometimes it’s weeks. I had to buy from another source.

Please give alerts or notifications when you can’t fulfill an auto ship order! I have to find out by checking my account after the expected shipment date has passed and I’m out of my cats prescription KD food. Have voiced my concerns multiple times over the phone that notice needs to be provided, only to be assured it won’t happen again. It has. Additionally, you should allow your customers to cancel their own auto ship orders. Why can I only pause it myself (and only for 2-13 weeks at that), but have to talk to someone to cancel? What if my pet passed away? You think that’s a fun experience? Please do better.

Made an order. Just like I have several times before. They canceled the order but did not let us know. No email. No phone call. Nothing. We bought from Petco and will from now on.