PetflowReviews of petflow.com

Not sure if I would use it as an auto delivery service- I have to go grocery shopping anyway and the pet store is in the same mall. Saved a few cents per can off the store price but without the coupon the cost is the same.

I like the site,its nice and easy,but delivery is well ?not that great i receive a tracking # its starts off fedex then after 4 days its usps?it seems to take for ever and i cant order food in that manner iv done 2 test tries ill buy local just get goodies and toys threw this site..all things being said i enjoy the site like the products think its a great thing to have..thank you!

MY FIRST SHIPMENT HAD DAMAGED CANS THAT WERE PROMPTLY AND CHEERFULLY REFUNDED> The damage was due to the type of packing material used to fill the void space in the box. The second had the same air-pillow plastic bags. All were deflated in shipping. Fortunately no cans escaped their pallet bindings in transit this time but the issue will recur. The cans of cat food are far to heavy for this type of packing and any shifting of the load pops the seals on the bags leading to even more shifting of the load and damage to the cans. Sturdier packing is a must.

It was a pleasure buying my pet products from your company. The only bad thing was that the site had a glitch in it that day and it kept asking me to enter my shipping information wich was already entered. Then to ad insult to injury when I tried to call on the phone I got a message saying that the phone line was not activated yet. So I decided to give up and I would try someone else another day. The following day however, I got a call from customer service inquireing why I had not finnished my order. I explained the situation and they said unfortunately they had a problem with the phone lines and being it was a weekend they couldn't get anybody to resolve it until that morning. They were very kind and helpful. He verified my information and completed my order. Even after the slight problems I had it was a pleasure to do buisness with this company. Also it's a great help not to have to lug a 50lb bag up to the 2nd floor. Thanks for your great customer service.

I loved everything about it - the ease of ordering and user-friendly website, saving money, and the packaging was nice with everything intact. The only thing I would say could use improvement was the speed - it was almost a week from the placement of the order til its arrival - I guess I'm spoiled by diapers.com, which gets my kids' stuff to me in 2 days. But otherwise, I am sticking with PetFlow because I don't have to make anymore trips to the specialty pet food store, and the prices are better too!!!

this was a great service! I ordered very heavy bags of food and kitty litter and it was a pleasure to have it delivered to my front door.

I have been on an auto deliver plan with Petflow for well over a year. My products always come on time and normally I am notified a week before a new shipment is due to go out. However this last shipment went out without my knowledge and I actually received it the day after Petflow sent me notification of a tracking number. This I don't like. I should have been notified in advance about the scheduled shipment and I should have had the option to push the shipment date back if needed. This is very important to me because the food I order through Petflow is a very expensive food and some times with my small Yorkies it takes much longer to go through a bag of the food than others. With small dogs you never know for sure how long a bag of food is going to last especially when you feed a rotation diet as I do. Another thing I have experienced with Petflow is them notifying me of a shipment and tracking # but the shipment was never sent. This too created a big problem since I was down to the last of the food when the shipment was originally supposed to have shipped. Petflow's prices are actually higher on many of the high end better quality dog/cat foods than many other large online pet food suppliers. Petflow also increases the prices of your products on auto ship without any prior notification to you. This I don't like at all. To be fair I must say Petflow has some issues it should address with it's auto delivery program. However all and all they offer some very good high quality brands of pet foods and it's very convenient being able to have them delivered to your front door.

I enjoy ordering food from petflow because it is cheaper and I don't have to carry the heavy bags or cans home from the store I get larger sizes than I would normally buy and I get FREE shipping. Definitely works for me!