PetflowReviews of petflow.com

I placed an order on 11 Dec and it still has not shipped. Status remains in order processing. My cats are now out of food. It was a mistake to give them another try. Off to find yet another “reliable” supplier.

Somehow you haven’t made contact with my vet, they haven’t received anything from you and couldn’t get you on the phone, and you haven’t returned my email which means I haven’t gotten my dog’s food yet.

TOOK 12 DAYS FOR OUR FOOD TO BE DELIVERED. FED EX IS HORRIBLE AND WISH YOU WOULD SWITCH TO UPS FOR DELIVERIES. WAS A TERRIBLE EXPERIENCE. HAVE HAD OTHER ISSUES WITH FED EX. CAN'T BLAME PET FLOW, BUT CAN YOU SWITCH YOUR DELIVERY OPTIONS? PLEASE!!!!!!

One of the dog food bags was exploded all in the box.

Package was falling apart when it arrived

It’s so annoying to get a prescription for the same food he’s been on his entire life. They only accept the original hard copy. I’ve moved, down to a week worth of food and mailed the script over a week ago. Keep getting same stick message. Called and they haven’t gotten it, hung up on me! Not pleased.

I ordered 3 different food items for our dog. Only one arrived in the box with no explanation either in my account or in the box that indicated why the other two didn't arrive. When I contacted Pet Flow by phone they seemed to be surprised that all three items didn't arrive. They made arrangements to send the other two items from a different warehouse. From the time I placed to order until the time I received my entire order was almost two weeks. Very disappointed in the way this order was handled.

Communication from PetFlow is marginal and shipping is very slow. I reported that an auto-ship delivery that was supposed to have been delivered was not received. I was told that it would take 4 more days to go through the tracking process for the lost lost package. My only solution to get the dogfood that by that time was running critically low was to place another 1-time order. Finally, about 7days later my order arrived followed the very next day with another order. I was never told that the auto-ship order was found and suddenly I had 2 orders. When I called to speak to someone about it, I was essentially told that I could pay to have FedEx pick it up to ship it back to PetFlow for a refund. I decided to keep the order, but this is not a good thing expense-wise at this time of year. The whole experience was highly unsatisfactory customer service and extremely poor communication about the delivery status of either of my orders.