PetflowReviews of petflow.com

The product I ordered was out of stock, yet the system still allowed me to order it, even though it was out of stock. I cannot trust the system to give me the correct stocking of this item.

Flagged my purchases as fraud and then refused to allow me to repurchase.

Where to begin? First, inventory on their site isn't real. In my case, the veterinary dog food I ordered was to be shipped from the manufacturer who was out of stock. Second, rather than them inform me, I called for order status three times. The first two I was told "the order's processing." Third call and a week later they came clean. Obviously, I told them to cancel the order. They said they couldn't because it's processing. Four days later I got a boiler plate "out of stock" e-mail. Never again for me.

I didn’t make an order. Someone hacked my account and tried to set up an auto ship order to an address that is not mine.

I was told when I ordered 1-3 days for arrival. It took 7 days. I have a kennel of puppies and needed the food. Will never order again from you. It has happened several times.

Didn't help at all, Basically said I can not order the item and move on

Impossible website entry. Customer service didn’t answer my questions. Delivery is late - I don’t have my shipment yet.

I have ordered from Petflow for a few years now-never had a problem. My last order was a total nightmare dealing with your customer service reps. Rude, condescending, passive aggressive e-mails sent to me when all I asked was "where's my dog food". I ordered on Dec 31st fully aware that there would be a delay in shipping due to the Jan. 1st holiday. 12 days later still no dog food. First I was given every excuse short of climate change. Then I was just about accused of being a Christmas Grinch for expecting PetFlow employees to work through the holidays-Again I ordered on the 31st way past Christmas and expected a delay. By the 10th of Jan I had given up hope of receiving my dog food so I requested a refund. With that request I received another nasty e-mail with a link to print up a mailing label to send the dog food back before I could receive a refund. I live in a rural town where the nearest Fed EX is 60 miles away so 120 miles round trip to return a bag of dog food that I still never received! Petflow did offer me a $15 credit towards my next order to which I told them to donate it to feed homeless pets. Well your customer reps did not like that response. I finally did get my refund from Omnipet and then received the dog food following day. With that I received one last e-mail from a rep telling me my dog food arrived which it had and then telling me to take that bag of dog food and donate it it to a shelter! Wow just wow..I never expected something for nothing, again a final insult from a customer service rep. Your company lost a really good customer- I order/ordered 2 different bags of dog food bi monthly but never again. I kept all correspondence and would be happy to forward it all to you.