PetflowReviews of petflow.com

I liked the idea that at PetFlow I can get Fromm dog food and treats delivered right to my door with free shipping.

Most anything I was looking for I was available on PetFlow and at a good price.

Products ordered 5 stars. Ease of ordering 5 stars. Speed of shipping (which may or may not be PetFlows issue) 4 stars. My order included dog food. I was only given 1 tracking number and unfortunately that tracking number was for the items shipped separately from the dog food. I never knew there were 2 packages in transit. The non food package arrived a day earlier than the dog food even though they were shipped and picked up at the same time. And unfortunately I needed the dog food sooner than it arrived so I had to go to the store and purchase a bag. Now I have 2 bags. Overall still a happy shopper.

Product that is not available elsewhere is available on PetFlow, which I appreciate. With supply issues from the manufacturer, PetFlow provides another option to find the pet food I'm looking for. Shipping time is slower that other online sites, so I need to plan further ahead to receive product before I run out and have starving kitties!!

First time using. Will use again.

it seems a bit difficult to delete an autoship... maybe its me?

Love the products and ease of ordering. My problem is with the actual shipping/packaging of items being sent to my house. Often EVERYTHING (no matter what size or weight) is thrown into the same weakly sealed (one strip of packing tape), thin cardboard box. By the time it arrives at my house, the box is falling apart or in pieces. Further, the products inside are smashed or in some cases have holes in the bags. I have received many bags (over the years) of 28lb cat litter with rips or holes I've had to patch. My last order of 2 (28lb) bags of cat litter and 2 (5lb) bags of cat food were all in ONE weakly sealed, cheap cardboard box. The box was falling apart, so I couldn't even move it (not to mention it weighed 66 lbs!). I tried to wrestle it, but nothing would stay inside. Finally, I had to remove each product one by one and carry them from my front porch to my basement. One bag of litter had a rip in it, so I had to tape it shut (Again!! This is like the 3rd or 4th time this has happened.). I now know I cannot bring your delivered boxes into my house, as it more than likely has litter spilling out inside. The other smaller, miscellaneous products (cat treats, pumpkin puree, etc.) were smashed from the weight of the heavier items and/or in the case of the pumpkin, its box was falling apart, too. I wish more care was taken with the actual shipment of the products. I'm tired of repairing rips, removing loose cat litter from all the other products (and my house) and dealing with ripped shipping boxes. Maybe shipping the heavier items in their own, individual box would be a good idea. I keep ordering from you because I do like the products and they are basically usable. It would just be nice to not have to wrestle with the shipping packages every time.

Always correct & timely. A bit of delay due to getting items further than NV to AZ end point. But that is expected in the shipping issues across all businesses.