PetflowReviews of petflow.com

I've had to call twice now for the one case of wet food that has yet to arrive.

My only issue was the delivery arrived 5 days late from the estimated delivery date and 10 days after it was ordered. When a order is placed, customers do take into account the delivery date. I needed the products before going on vacation and had to buy a replacement locally. I understand shipments are running late these days, but I recommend PetFlow alert customers for possible delays.

petflow has great products, great prices and very helpful customer service. The reason for the three star review is that your packaging/shipping is horrible. I continually receive boxes that have way too much stuff in them which makes it hard for the delivery people to pick them up, hard for me to pick up and usually results in damaged products being received. I have called customer service about this each time I have received an order and every time my packages come with too much stuff in them. I hope this review gets to the proper channels so that this issue can be resolved

The site listed a product in stock when the product has been on backorder throughout most retail stores. I received an email a week later stating they are also out of stock. Inventory is not upto date and I wasted my time placing an order

Last order the box was beat up and bag had hole in it. Don't know whose fault it was, but still.

My order came quickly and I was lucky that both items were in the box upon arrival. The box was crushed on one end and totally open across the top. There were a few pieces of kibble loose in the box although I didn't see a hole in the bag. In my opinion the shipping carton and tape could have been studier and the tape just didn't hold up well to the handling the box got during shipment. FedEx seems to mangle packages. My last Pet Flow order also arrived in less than optimal condition but this box was worse.

I like the dog food I purchased, and the price was decent. But the delivery was much slower than other pet food vendors.

I’ve been using petflow for years. I love the fast delivery and easy ordering. However I just had a question about my order and sent an email and never got a response.