PetflowReviews of petflow.com

I will never order anything from this company again. They do not have the food I ordered, but it’s on back order now they are holding my credit card hostage and won’t cancel my order.

Confirmed my order for dog food and did not ship it nor contact me. I ran out of food for my dog. Unacceptable to harm my dog or anyone's pet. Will never do business with a company that disregards the health of their real customers. Apparently this issue is not isolated to my experience per other reviews of Petflow.

More often than not my dog's food is backordered, so then I have to scramble to find her food, then days later the backordered item ships. I then have 2 bags of $80 food that I didn't budget for.

I never received a notification that I had an upcoming subscription order being processed. I was unable to edit the delivery date. When I reached out to Customer Service several times I got zero response. The day I was notified I had this order being processed, within hours I got the shipment notice. Still to this day I haven't received anything back from Customer Care. I have since cancelled my subscription order.

My order NEVER arrived. I ordered the tear stain tablets and two different treats. Please send me my order or credit my account 10767863

I ordered a product on January 9 and still have not received it. I've written to Petflow inquiring about this and never received a response.

In the last year service has gone from fantastic to spectacularly frustrating. My last interactions have been frustrating to the point of closing my account. I have a hospitalized friend in another state. I was purchasing food for his dogs and having Petflow deliver it to his home. Twice they canceled the order without communicating with me. The last time I placed the order with a rep on the phone who was quite rude, only to have the order get canceled again without cause. Simply ridiculous. So sad to see a fantastic company become such a mess.

Cancelled my order and claimed it was fraud and refused to sell to me.