PetflowReviews of petflow.com

This delivery of pet food and litter etc is just great for us senior citizens who have fur babies. Some of the items are a little pricey but on the whole I like the service.

They have everything that you can imagine and all the best brands. I gave it 4 stars because it takes forrrrrever it seems to get the stuff to NJ from NV :(. I ordered it on the 26th May and I received it on 5th. Keep that in mind if you are running low.

I like PetFlow. However, the website needs to be more user friendly. I should be able to select options (simple ones!) like: dog food, dry food, sort by price, sort by rating, vegan, meat . . . it is very frustrating to have to do my research somewhere else and then go to PetFlow and look at all of the food of one brand to see what I need.

The prices are about the same as at my vet, but the ease of purchasing versus going to the vet makes it worth it.

Received the Frontline just as if bought in a store or from the vet, so no qualms on product quality. Especially loved purchasing with Groupon discount! Was waiting and waiting for delivery although technically within guidelines stated. Through the tracking link provided I saw it was sent Fedex but through the U.S. Postal Service? That meant it got hung up at the central P.O. delivery point and my local post office. Not that fast a process :(

The food was delivered OK but the box was beat up and the driver left it right in front of our storm door so we couldn't open the storm door to bring it in. The Deer Antler we added on to the order was described as a "medium" but it was only 3" long and less than an 1" in diamter. This is too small except for a very small dog (our dogs might actually be able to swallow this whole). I assumed, based on the price of $12.00, that it would be like what we buy now. We buy other "medium" antlers and they are 8" to 10" long and our dogs can chew on them for quite some time. I emailed to return the antler and was told to keep it, mail in a refund request, and I would be refunded. I haven't seen the refund yet but assume it will be processed.

I like that you take the hassle out of buying pet food. It's also great that you have the free shipping and referral bonuses. One thing that I'd like to see is have more competitive pricing. I've seen the Blue Buffalo brand items consistently cheaper than PetFlow across most of their cat food products. Otherwise, you are doing a great job. I would recommend a little tweaking to the way you go in to modify scheduled orders; it's a little complicated and I'm always unsure as to whether I modified an order or created an additional one.

This time everything went smoothly, but I wrote to them about my first shipment and haven't heard back. The problem was serious. I received a bag of Tast of the Wild that was recalled and I didn't hear about it from them until weeks after the recall. Fortunately I had only just opened it and used it for one day before I got the numbers to look at. If I didn't have a supply to go through before opening that one I would have used it and thrown the bag away. I feel at least a store credit is in order for the large bag I ordered and am not sure why I continue to order from them.