PetflowReviews of petflow.com

This was a new Company to me with a good buy on the products I needed so I decided to give them a try. I am VERY DISAPPOINTED: 1) I never received an Order Confirmation Email as stated (checked my Spam) and was rather referred to my Email Provider immediately without even offering to investigate on their end, 2) When I tried to sign in to check the status, there was no record of my Order ALREADY CHARGED TO MY BANK ACCOUNT-- (perhaps why I didn't get the Confirmation via Email and not the fault of Microsoft Hotmail who they blamed), 3) Multiple Phone Reps were quite rude and offered conflicting information regarding shipping/delivery that even varied from that which was available on their Website. When I asked for Site direction in order to view details the Rep was providing for clarity and assurance, he was unable to do so, 4) I do not even know at this point when or if I will get the PAID FOR Order, now past the initial represented date for delivery and with no Site Record of the transaction. I will pursue the reimbursement protection my Financial Institution offers me in these cases, but it is not worth the trouble to have to go that route for just a few dollars saved on the merchandise and hence becoming too low on supply for my Kitty with Special Needs for comfort. This is the first time I have 'strayed' from CHEWY and definitely will NEVER do so again as they have a SPOTLESS AND ERROR FREE RECORD over the course of my YEARS of transactions. Live and Learn and I hope this helps someone. :)

Not a good experience at all. I choose your company because of a discount you offered me fir being a first time customer. I never got the discount because your ad was misleading. I was only going to get the discount if I signed up for auto refills (that was not mentioned with the WELCOME10 discount). I still have not received my order, which I placed over 2 weeks ago. Please keep the order and refund me my money. I have already ordered from CHEWY...AND received my order 4 days ago.

Tried ordering twice..both times the orders got cancelled by their team. Neither time did they reach out to me to inform me they were cancelled, it was just after waiting days for a shipping confirmation after getting an email they were fulfilling the order. I had to reach out asking where my order was just to be told it got cancelled first because the payment team told them not to fulfill it even though my card on file and zip code were correct...I figured whatever and replaced the order at the recommendation of the customer service person with a different card, again verifying all the information. Wait for days for the shipping confirmation..nothing. Email them and once again the order got cancelled because the fraud team this time flagged the order. Once again never was I messaged or informed there was anything wrong..just told they were fulfilling the order and then had to reach out to them to see what was going on. Was told I need to call in and go through a verification process...called and was on hold so said screw this. Way too much trouble for rat food that I can get elsewhere and not jump through 20 hoops for.

I still haven’t gotten my order

Could not buy cat food without a prescription...like what the hell is that about, It's all so Veterinarians can get paid it's total b*******. Absolutely uncalled for

You falsely advertised an item. You advertised the item was in stock then when it was supposed to ship I receive an email stating was out of stock but on your website it still to this day states it is in stock. Now I can't cancel the auto ship I can only delay it and I'm unable to remove my account with my credit card information on it

7 of the cans were extremely dented. One of the seven damaged cans was leaking

I’ve been overcharged for my orders since mid August due to incorrect sales tax. I informed company of this explaining why we were overcharged including documentation from the state proving the correct rate but was continuously blown off and disregarded. I shouldn’t have to prove my correct tax rate to begin with but then when I do and you still tell me you are charging the correct rate when I provide documentation you are not, that is just bad business. We will no longer support your business.