PetflowReviews of petflow.com

Packages taking too long to be delivered.

Extremely slow shipping when compared to Chewy and Petco

So disappointed in this company! In this time of Covid I need a company I can count on to deliver the products they offer for my pet to my door without my having to make another outing which is difficult for me. Twice now Petflow has canceled my order after a long waiting period because they couldn’t deliver the products they offer online. I am going to switch to Chewy hopefully with better results.

Delivery date changed after receiving updates. Too long of delivery.

I only received half of my order. They forgot a 40 pound bag of dog food. This is the second time this has happened. The customer service rep blamed it on all the new hires. No apology given. Didn’t seem like the customers matter.

I recently purchased bully sticks from you for the 3rd time. The first 2 bags were good. The 3rd bag had very thin,ROLLED UP bully sticks. I'm very disappointed and would like to get another good bag. Thanks, Janet Dillard

I liked the quick shipping but the product quality was very poor. Some of the cans were dented and in a few cans the contents were spoiled and rotten. I was very nervous to feed my cats the cans. The quality should be checked very carefully as we are feeding our pets your product and their health and wellbeing are critical.

The dog food took a long time to receive. The customer service representative gave me a $10 credit, but I won’t be using it.