PetflowReviews of petflow.com

I have had a horrible experience which is still to date not resolved. Placed an order (not a first time customer), My vet was contacted and sent back approval for prescription food. Internal PetFlow issue isnt adjuticating the approval. Noone will help me or call me back after me calling 5 times. I had to make my way to the vet to get a written prescription, email it in, waiting an additional 24 hrs for a response which then said 1-2 more business days to validate. My dog is out of food, no representative will do anything other then send an email to other working groups within the organization. Again no call back after multiple requests. I will be filing a complaint with the Better Business Bureau.

My order was canceled and I was never notified. I only discovered that it was cancelled after I logged onto my account to find out when my order would be delivered. I called and was given no explanation for the cancellation or when the dog food would be delivered. Never again.

I placed an order, and called three days later to make sure it was coming that day. I was then told that my order was cancelled for possible fraud. I was never notified by a phone call or e-mail that this happened. She couldn't place a new order because it would still go to fraud, and she needed to find out from the fraud dept. why this happened, and she said they get back to her when they can. I told her to e-mail or call me when she found out, and I never heard from her. I was furious. I will never try to order from Pet Flow again.

I changed the address for delivery and it got mailed twice, one went to the wrong address but I still had to pay for it.

It was my first time ordering with this company and it will be my last one. They canceled my order and didn't notify me, when I called them, they said it was flagged for fraud and had to be canceled. I asked why, they said they can't give me any additional info. My order wasn't big, but the item I bought was on sale. I reported them to BBB. And looks like a lot of people had the same issue as me.

I didn’t even place the order that triggered this review to pop up. It was fraud and I’m still dealing with the canceling of my credit card because your website wasn’t secure. Also, even on this page my name coming up as James Shearer. That is not my name. Honestly, I’m not going to give my name as from here on out I’m deleting anything else from your site.

Ordered prescription dog food. No email telling me you got the order. I called and they said it would be coming out of a warehouse, did not know from where or when. Still no email. Had to go buy food locally, which I am disabled and it was alot of work and extra money. After about a week the food was delivered. Two days after delivery an email came saying the food was delivered. Had to spend money and energy to make sure my dog had food, because no one knew when and where it was coming from. No emails.

arrogance sales!