PetflowReviews of petflow.com

As a veteran online shopper (I haven't been in a brick and mortar store in months) with a house full of animals I was thrilled when Petflow first started. I have been a regular user almost since the beginning. I love having the big bulky bags of food and litter just arrive at my door and not cost me an arm and a leg to ship. I always get what is listed on my account on the website and it arrives right on time. Prices are in line with other Pet supply stores. So I mostly give it a 9 out of 10. Unfortunately, making changes to the order is close to impossible. if you can figure out how to make a change, it doesn't keep it. You can't reach anyone to fix the problem even though they have chat. The phone isn't answered (I have tried calling in the evening after work with no luck CST) emails aren't responded to. So....what does it mean, it means I will probably keep using Petflow because for some reason I feel loyal to them and I still love the great big box arriving every 60 days and no trips to the Pet Supply store makes me very happy. So if they could only work on smoothing out the website etc. I would gladly give them a 10. ( It is better than it was when they started so at least we are going forward. )

I accidently got Diamond senior dog food for small dogs!!! My dog weighs 94 lbs!! She likes it ok, and gets her usual 2 cups daily. We are used to Diamond - large dogs, 60+ lbs Do you carry it? can't find it, except on Amazon - too costly!! It's gone up for postage!!! Do you carry it???

The dog food I initially ordered was the Orjen puppy food for large breeds. I was prompted to reorder and chose what I thought was the same food, however when it got here it wasn't. The bag was the same, but the food wasn't, so I'm a little confused. The dog loved it and I'm sure its a good product, it just worries what the next one will be.

My product is fine but the delivery time was 7 full days instead of the 2-3 days promoted on the website. I wrote an email to the company with my thoughts and was responded to immediately plus a promise of 10% of my next order.

it would use you again but the cow ears i ordered were old and stale, i was going to call but could not find the number

Fast Shipping & Great Price But Packaging Heavy Bags of Pet Food Needs Your Attention. Vacuum Seal Was Broken On My Last Purchase and Orijen Dog Food & Bag Was Full Of Ants. YOU CAN DO BETTER WITH BETTER PACKAGING!!! That Constitutes A Less Than Stellar Rating.

I have two clingy dogs who suffer from separation anxiety. They were both rescues, one is a German shepherd/yellow lab mix and the other is a Dachshund. They are best buddies. My big dog also licks & scratches himself and bites his feet/nails obsessively. I got both of them Thundershirts and it was if they had been given a tranquilizer. They both just relaxed and fell asleep. Usually they follow me around - - every step. It can become a little annoying even though I know they love me. It is great to have a product that isn't a drug that helps them to feel secure.

The shirt came yesterday and is completely cute! Bright color with beautiful pom face. Only problem is I am totally chemical sensitive and whatever sizing that was on it took my breath away. A good wash will clear that up. Very satisfied.