PetflowReviews of petflow.com

I’ve used Petflow for years and have always received top notch service. I love the enormous variety of products available for my 2 dogs and I’ve easily found the best products for each (1 is 5 and the other is 14). They also include the sources for the products which I find very important. Deliveries have always been on time and my dogs are so excited to have their own deliveries. Additionally I always receive notification of upcoming deliveries well before the shipping date and I can easily adjust my order. Getting the best for my boys could not be easier. I would highly recommend Petflow and hope you enjoy them as much we do!

Pet Flow is wonderful but the delivery leaves much to be desired. Fed Ex refuses to bring my packages to my front door. Instead they are left in the street.

The product was good and well packaged, but it was a week late and required me to go all over the local area multiple times to supplement the food until me order got here. I'd be perfectly happy and would definitely order things again if Pet Flow would stop using FedEx for their shipper.

Recommended to PetFlow by Royal Canin, the manufacturers of the cat food I was seeking, I was happy to discover this new-to-me company. Unfortunately, the food that I ordered turned out to be unavailable, but I was promptly and politely informed of this by PetFlow, who recommended I contact Royal Canin about identifying a substitute food.

I would’ve given a 5 star review however, with my last order, it would’ve been nice if I was informed that my order for dog food was not available from where it is usually shipped. I usually get it within a week, but since it was coming from much farther away, it took 14 days. I also got an email saying my order was shipped on the 24th (ordered on the 23rd), then I received another email saying it was shipped on the 26th with no explanation. It just would have been nice if I was sent an email to let me know about this.

Website easy, appreciate the discount. Other places were sold out of the dog food I need so thankful it was in stock and delivered in a decent timeframe

PetSmart stopped carrying the AvoDerm brand, then PetSmart followed. I'm very frustrated with them since they still advertise the products yet "Not In Stock" or "Not available". I contacted AvoDerm and they recommend PetFlow. My initial purchase took longer that expected however, Customer Service was very helpful and re-assuring. My 2nd purchase arrived faster than expected. 3rd times a charm!?.

Great and prompt service and delivery. The bag charge was a bit of a surprise though. Might be wise to hide that under one of the other headings?