PetflowReviews of petflow.com

rder email confirmation was delayed and the email notification that shipment will be delayed was also late. Customer service needs improvement.

Products are good. Just shipping a heavy bag of aquarium gravel with a plastic container of cat food in the same package is asking for disaster. I understand it saves on shipping costs but it’s inconvenient to pickup hundreds of food pebbles.

Website is terrible to manage Auto ship. Had to call to change delete overlapping orders

Order email confirmation was delayed and the email notification that shipment will be delayed was also late. Customer service needs improvement.

While I appreciate you carrying the Rx dog food, the ordering was really confusing. I emailed 2Rx’s, then got a response that because of Corona you email viewing is delayed(are people still using Corona as an excuse??). So then I called to confirm, someone told me they would forward Rx’s to whoever needed them. Ohh and they had already debited my bank account for payment at this point. Few days later got another email that they are still waiting for Rx. Then chatted w/ another person & they said that the dog food isn’t shipped thru Petflow- but sent from manufacturers (because it’s always out of stock- I wanted to know if Petflow had it). Petflow said when it gets shipped they will notify me!!! Next day, food was on doorstep. So the whole process was very confusing! And it seemed like nobody knew what was going on. And PLEASE, develop an app.

The ship date was fast but it took way to long to arrive

Delivery was not acceptable. First Fed X notified items would be delivered Friday 9/17 then I was notified it was delayed until Saturday 9/18 and then I was notified it was delayed until Sunday 9/19. It finally arrived Sunday 9/20/21 AM.

Was one of the only websites with the food I needed available. I ordered And was not hearing back from the company. Everything seemed delayed and it was a lot of back and forth phone calls to get the prescription diet approved. Finally a little less than two weeks later the food was delivered. It is much easier to order through petco or chewy. But I’d use them again if I needed to.