PetflowReviews of petflow.com

we made an order that never came.

They didn’t tell me that the food I ordered was out of stock until I asked them, then it was cancelled a week later. Not very reliable comparing Chewy.com.

Ordered on a Sunday. Received 2 of 3 bags of dog food on Friday. Had to call them and they never even shipped out the last bag. Sent it out Monday and I received it Wednesday. Poor communication, slow service. Sticking with Chewy with amazing communication and fast shipments. I try to give other companies a chance but not this one anymore.

I'm upset that I purchase item for my dog that eat pacific food to then fine out that after her vet aprove it all sudden there out stock smh this is upsetting

I have ordered the same food 3 times and have yet to receive any shipment. The first one was canceled after I specifically asked customer service if the delay was because it wasn't in stock. I was told nothing indicated it wasn't in stock but they would check. Finally, two days later I hear back that it is in fact out of stock. I checked the next day and the product is listed in stock again... I order again. Still waiting. I understand of the product isn't received from the manufacturer then I won't get my shipment but don't list it as in stock if it really isn't available.

I placed an order for Hills Liver Care LD because the product was showing in stock. My dog really needed this food due to her liver condition. Days later I called to see where my order was and the representative informed me the product was not in stock and availability was not known. This was very disappointing.

Communication is poor & customer service is not very helpful. Difficult to get rx in. I had to call to see if the rx was received. Then they told me to call my vet to get it sent. Then I had to call to see if it was received. The dog food I was trying to order wasn’t really in the warehouse. No one from PetFlow reached out to me. I had to call to see why it hadn’t shipped a week after the order was placed. So it was a lot of hassle for nothing.

My order did not come .Although the staff was very helpful and kind the second package arrived late .I just wasn't happy with getting everything on time