PetflowReviews of petflow.com

For my first order I used a coupon that allowed $10 off plus free shipping for an order over $49. I ordered 3 cases of canned food and a bag of dry food. The dry food arrived, but not the canned food even though it was listed on the packing sticker. Also, I was allowed the free shipping but not the $10 off the total. I called and they immediately shipped out the 3 cases of canned food which I received 2 days later and they credited my next shipment for the $10 I did not receive on the first. I was very pleased with the customer service when I called, but was frustrated since I received the initial order on a Saturday when they were closed for business. I attempted to send them an email through their website, but it wouldn't send so I had to wait until Monday to call. I intend to continue with this service since their prices for the canned food I use are less than I can purchase it for at the stores.

Great selection of higher quality pet foods. Thanks - you have saved me a lot of time shopping! But please carry Dr. Elsey's 'Precious Cat Respiratory Relief'cat litter and then my shopping will be complete. It's the very BEST cat litter and I currently have to order it from Petsmart. ALSO, I have 2 autoship orders and would like to combine them into 1 and be able to more easily edit them, instead of creating a totally new order. So some improvements to that would be great. (Not a deal-breaker but would make it easier for your customers if we could just edit the orders instead of starting over.)

We are pleased with PetFlow & their customer service prompt, friendly & helpful. Shipped product quickly/timely. Wish they wouldn't use FedEx. Our package DID NOT require a signature for delivery, FedEx did NOT leave our package on the 1st attempt & because of the holiday wknd, was then 4 days late!! We needed the products on Day 1. Called FedEx, their customer service rep could not even explain why the pkg wasn't left. This is poor and not the 1st time we have experienced this with FedEx. Thanks~

These lights are easy to put on and off, glow brightly, and are easy to see in the dark. They do, sometimes turn themselves off while on a walk, but areeasily turned back on. I am very glad to have them!

I like PetFlow.com because I don't have to go out of my way to the pet store for the dogfood of choice. What I buy isn't in the grocery store, and PetFlow.com makes it easy for me to get what I want for my dog delivered to my doorstep. And she always lets me know when it's been delivered.

fast service. good prices (though I noticed the price was reduced one day later for the item I purchased). Great product. My dog loves the bully sticks

The entire transaction was uneventful. The only thing that prevents me from purchasing on a regular basis is that the local dealer accepts a coupon for the food and also if you buy 12 bags you get the 13th bag free. That's a $59 savings I can't pass up every year. The food itself wasn't any cheaper than the local store. So paying for shipping makes no sense.

This is one of the best items I have purchased for my pets..they especially love it when I throw some ice cubes into their water. Of course our smallest dog ends up takening the cubes out one by one. The only issue I have with it is in the bowl itself the pet hairs collect and clog the flow.