PetflowReviews of petflow.com

Generally timely and professional service. My major reason for not buying everything through Petflow is your use of FedEx Ground to deliver packages. In this area (North Georgia) FedEx is terrible. Most delivery packages in this area go through their Austell, GA facility. Austell is the place in Georgia where packages go to die. It has been unacceptable for the last 3 to 4 years…..packages will orbit in that facility for weeks. Damages, thefts, delays are routine. It is absolutely the worst.

My order was fulfilled in two days without hiccups. Great prices, products and shipping!

No problems with the product, but shipping was VERY slow. Allow 10 or more days to get your food from them.

Overall I love PetFlow, but in this particular case where my auto-ship was delayed due to out-of-stock conditions I feel I was not notified sufficiently quickly enough to react. As a result, the Hills Prescription cat food I had ran out and I needed to switch my girls temporarily to another food--not something I wanted to do. Further, once I contact PetFlow to discuss this (and explaining this prescription food is somewhat important to their well being) I felt it still took a bit longer than it should have to receive the work-around order (two smaller bags of the same food). Oh, and perhaps when the original auto-ship encountered the out-of-stock condition it would have been better for PetFlow to offer the alternative bag size so I could receive the food on time? All that said, I might be expecting too much from PetFlow as the bar has been set really high. You guys are really great, so take the above more as a suggestion rather than a criticism. Thanks.

Shipping dates are really slow, which can be annoying for thing you cannot get locally. They always run 2-4 days later than expected it seems. When you have 5 hungry parrots, that can be an issue! They also have a limited selection of foods for dogs and birds, but what they do have, is decently priced and a bit lower than other sites. As they get going, I'm sure their products will expand, but for now it is limited. I'm more annoyed with shipping dates than anything else honestly.

Would really like invoice included with shipment. Would alleviate one step in filing claims

They have the dog food I use; but, not the cat food. They are slower to deliver than other sites.

My initial shipment was damaged, but the CSR was extremely helpful and sent me a replacement promptly.