PetflowReviews of petflow.com

Order was cancelled, I had to call and email for 2 weeks (3 calls and 3 emails). Supposedly due to some unknown reason my account was flagged as fraudulent. No real explanation. I was told a few times to reset my PW however my account has been disabled. I was told several times an email to reset was sent -never received. Not in spam or junk mail. My pack is out of the product, I’ve wasted hours trying to get this handled and shipped. I cannot tell you how frustrated and disappointed I am at this point. Please make it right! I ordered 10 bags of 48ounce Food Cathy Karabetsos

I live in Florida. My email was used to order twice. The shipments went to Texas probably using a stolen credit card. I was not charged. Talked to Petflo representative last week with information.

You send me a survey link yet I still haven't received the items. Surely you know this. The communication is terrible. Takes several days for any response. Hopefully I'll get the items soon - and I understand the weather delay but my items have basically gone nowhere. I ordered from another place 2 days later and got my shipment today,

I had recently ordered food from Pat flow with no issue. A couple of times my card was compromised and I had an issue with it and resolved it but recently, for some reason no one will give me an explanation of why I am not able to order food from you, even if my card is Up-to-date. No one can give me an explanation other than they can’t do anything for me pretty unprofessional, and I have started using another company.

There is no option to cancel an auto ship so beware when you sign up for one. I am still trying to cancel it. There is only a pause option online and I can not get a support person to contact me.

Still not delivered on the 28th. 12 days ago Terrible

I did not place this order! I have already notified you about this. What is going on with these correspondences?

Canceled my $300+ needed vet cat food order because "email doesn't match." When I literally called them asking them what was going on here. Wouldn't send out my cat food. Horrible service. Will look do business elsewhere unless they have some killer deals.