PetflowReviews of petflow.com

first order and didn't have any difficulties or problems.

Product was on time buy packaging was smashed. You need to strengthen you packaging.

I would have preferred to get my items a bit sooner as I have from other pet vendors. I also wish I could get the grain version of Honest Kitchen's base mix. I had to go elsewhere to do so.

The reason why I did not give 5 stars because it’s not vacuum sealed I guess for easy stocking of the product but it won’t be fresh anymore! Who ever is I charged of the stocking the product put a pin hole in each bag. Tell me if I’m wrong.

I signed up for the automatic order, to find this dog food my dog would eat, that according to reviews was healthy (Friday, January 21, 2022, 10:27:02 AM EST, Pet Flow wrote: Order received order 9788976 ) . My order did not get a tracking order at first, so I confirmed via email. The email was apologetic and offered me another $10 off (next order) Splinter's Dad, Ryan (Pet Flow Customer Support) he sent a very nice email, the next day i got a confirm email "Great news, your order 9788976 has shipped!", a follow up email the day after "Order #: 9788976 Your package will arrive tomorrow!" (Thursday jan 27) and " Order #: 9788976 Your package has arrived" (Friday Jan 28). I have to say WOW that was quick and excellent updates with emails. It alleviated my concern and kept me informed. Thank you to Ryan for the help and emails for the info. Your tracking number is 289160238648 Your tracking number is 289160238648 Jan 25, 2022, 10:52 AM PST

Good selection, easy to shop, and a good price, The only thing I could ask for is a way to check order status. If it's there, I couldn't find it. Otherwise a very good first experience, and I'll be back.

Great. I initially got only two of the four items I ordered . But the rest of the items I ordered came the next day.

Packaging has improved, the 30lb bags I order are FINALLY coming in the proper sized boxes & my last very large order (8 bags) were packed well and the tape held…a first. Your Customer Service on the phone was awesome luckily for me because I find the website very cumbersome when good savings sales are offered & I must change my auto ship quantities for a one time sale. Keep it up, you’re almost there!