PetflowReviews of petflow.com

My order was filled shortly after it was placed, but 5 days after it was due to be delivered, only 1of 3 boxes has been. The other two boxes are sitting at a Fed Ex center, waiting to be loaded onto the delivery truck. The Petflow customer service people were very kind, pleasant to work with and thorough. They were able to accommodate the changes in delivery that needed to be made due to Fed Ex delays and did their best to improve an unfortunate situation. I would certainly order again but would try to allow at least three times as much time for shipping than pre-pandemic.

Dog likes food it’s too expensive

Products are great. Good selection. Could have been better communication on the order status and shipping times. Compared to other companier i order from, taking 3 or 4 days to prepare an order to ship is too slow. Especially with little to no communication from you as to when the order will be or has been shipped. Don't know the size of you company, but speed is very important in today's market.

I really like Pet Flow and would order from them more but it seems like they are frequently out of stock of the products I want. So I am then forced to go elsewhere and shop.

When it comes to the phone reps, I have always had friendly and competent service from PetFlow. However, the inadequacies of the website have me at the point of switching companies. I have set up AutoShip for Rx cat food. When I log in, there is just no way for me to add extra items to my order to take advantage of free shipping. I should not have to make a phone call every time.

Customer service was great, but I was disappointed in the bully sticks. They were the right length but very small around. Not what I expected.

Products are fine. Website is fine but I have a problem with auto ship set up. It is impossible to cancel auto ship program. I can delay and change the date of shipment but cannot cancel without calling the office and because of this have received duplicate shipments.

I love the service however 2 bags of dog food I have received had busted bags and dog food all in the boxes.