PetflowReviews of petflow.com

Rep organized shipping of 2 orders to go to separate addresses. I was not able to complete this on the app.

I have trouble getting website to work all the time so I call in - I must say their customer service is great! They ship great & are easy to work with!

My experience has alway been great. I’m not a fan of texting or email to customer service. I want to speak to a human when I need something or to make an inquiry. Please bring back your personal touch speaking to a human. Pamela Huot

It is convenient for sure and customer service great, but...., Now I can get the same food for about $10 less, per 2 bags, at a local store. But, I love ya!

With our diminishing natural resources, one of the places we'll first be hit, in the hopes we won't notice, is the quality of food for our pets. This has already been a problem and as people continue refusing to change behavior, the problem will only get worse. Those of us more in tune with and who treat our furbabies as actual family members are going to notice long before the rest of the public catches on, but it matters to everyone, which is a separate topic. The bottom line is our animal companions are noticing the change in food quality as well, and it's becoming more difficult to find, afford, and purchase good quality. That said... Blue Buffalo Tastefuls Adult Flaked Salmon Entree in Gravy Wet Cat Food is one of the few foods the cats in my care agree is somewhat decent quality, and I'm grateful to have found a Salmon product for them; however, it's availability exclusively in a small can, when many of us have multicat households, is both wasteful in a world of diminishing resources, diminishes the actual quality of the food, and makes the food less affordable. In a nutshell, good product, but the company needs to work with it's customers in being both able to afford it as well as trying to retain as much quality as possible with the product, which can easily be achieved in selling the larger cans, which the company DOES DO with the lower quality foods. So, Blue Buffalo loses a star for their lack of concern for both their customers and our furbabies. We're in a world with finite and in fact diminishing resources. Adopting this policy of shrinkflation is detrimental to everyone. Please stop trying to fool us and instead, help us safe money and quality in the ways you actually have to power to do, Blue Buffalo. For those with infinite money to waste and not concerned about product quality, then yes...for you this is a 5 star product, buy to your hearts discontent, but for the people with a wider lens, this is a failure to real customer and cat needs. The product IS acceptable, WORK WITH US to help us to afford it. Please, offer it in the larger cans and a real case of 24, along with the cases of 12!

Not a fan of the new website. Too many work around or not available for self service. I am holding out that is a work in progress. I’ll never spend money with competition due to thier practices with small animals and fish. I’m a Petflow lifer just rolling with the punches.

Pretty happy with Pet Flow. The autoship works well. Single orders arrive quickly. Periodic price match checks find the same or comparable pricing elsewhere.

Some of the cans lately have dinted lids😳