PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Pet Stores · York, Pennsylvania
Excellent
Pet Stores · Mount Joy, Pennsylvania
Excellent
Pet Stores · Pipersville, Pennsylvania
Excellent
Pet Stores · Hazle Township, Pennsylvania
Excellent
Showing 3,198 reviews with 1 star · Clear filters
MB
Place sucks
Response from PetflowDec 8, 2025
We are sorry to hear this was your experience. This is not the level of service we want for our customers. I have sent a request for more information so we can look into what happened and make it right.
customer
Delivery times are getting longer and longer! I still haven’t received this months shipment and I ordered two weeks ago.
Response from PetflowDec 8, 2025
I am sorry to hear your order has taken longer than expected. I know how frustrating that is. I have sent a request for more information so we can look into your shipment and help. We are also actively working on improving our site and shipping processes so experiences like this can be avoided moving forward.
Jacqueline F.
My order was canceled without notifying me.
Response from PetflowDec 8, 2025
I am sorry to hear your order was canceled without any update. That is not the experience we want for our customers. I have sent a request for more information so we can look into what happened and help make this right. We are also actively working on improving our site and communication tools so situations like this do not happen again.
Darlene
I was with them for any years then they jacked up the price no warning chewy is so much bet $20 less per bag when I called PetFlow they didn’t care.
Response from PetflowDec 8, 2025
I am sorry to hear you felt blindsided by the recent price changes. We understand how frustrating it is when costs increase. Across the pet industry, rising product and shipping costs have led to higher pricing, and we know that has been a difficult adjustment for many customers. We are also actively working on improving our site and communication so changes are clearer in the future. I have sent a request for more information so we can look at your account and see how we can help.
Juliet D.
I was pleased with this company, delivering our needed dog food to our door. I signed up for autoship and trusted the price would remain as I had signed up. Suddenly after 5 months, I looked at my bill...I was paying 30% MORE than what I had initiated. Switch back Amazon Prime, more transparent and ethical in my opinion.
Response from PetflowDec 8, 2025
Thank you for sharing this. I am sorry for the frustration this caused. Across the pet industry, rising product and shipping costs have led to price increases, and we understand how upsetting it can be when a favorite item goes up more than expected. We never want our customers to feel caught off guard, and we are actively working on improving our site and communication so changes are clearer moving forward. I have sent a request for more information so we can take a closer look at your account and help.
Billy Marsden J.
how this place has good reviews is beyond me!! Their orders page does not match the amounts on our bank page and we were refused refunds for 2 items that we never received because their warehouse's system doesn't give the workers sufficient warning that items are not available to fulfill our order,,,,,there's no phone number to call and that a manager will call,,,he did but he contradicted what the agent on chat said to me,,,she claims refunds were issued which they were not and he says oh we never charged you the full amount,,,,yet according to the bank website you did and there are no reversals of charges on the site!!! you just lost a customer,,,our vet recommended you,,,,we will definitely let her know to send her pet owner clients elsewhere!! I already called you about this and spoke to a manager and he didn’t seem willing to correct this in fact when i told him I would have to take my business elsewhere his EXACT words to me were “that’s fine” so how can you expect to make this right after a response like that? If you were going to make this right then this should have been handled when i called you on the phone not after you were notified of a bad review!!!
Response from PetflowNov 20, 2025
I am really sorry for the confusion and frustration this situation has caused. Your experience is not what we want for our customers and I understand why you are upset. I have sent you a request privately so we can review your order details, your bank charges, and any refunds that may be pending. Once we have that information, we can make sure everything is corrected. We are also working on improving our website and communication around available inventory so issues like this are prevented going forward. Thank you for bringing this to our attention, and we appreciate you giving us the chance to make this right.
BUFORD G.
my vet never got the prescription request you were to send to them
Response from PetflowNov 6, 2025
We’re so sorry for the frustration with your pet’s prescription. It looks like there were some unexpected inventory issues with that particular food after your order was placed, which delayed the request being sent to your vet. We completely understand how inconvenient that can be and truly apologize for the experience. Our team is working on improving the communication that goes out in these situations so there’s more transparency moving forward. If you’d like us to take another look at your order, please reach out to us at [email protected] or text us at 1-833-316-1577. We’re happy to help get things back on track.
Teri
Item was not available to be purchased or shipped. Very confusing when I was told it was shipped.
Response from PetflowNov 5, 2025
We’re so sorry to hear about your experience. We understand how frustrating it can be when an order doesn’t go as expected. Please know that we’re actively reviewing ways to improve our communication methods whenever stock issues arise, so our customers are always informed as quickly as possible. We truly appreciate your feedback and the opportunity to make things better.