PetflowReviews of petflow.com

The fact that my dog eats Newmans Own and it is not available in our local stores makes me appreciate your help. She went thru several dog foods before I found one she was not allergic to!

Prices are kind of high but overall love the service. Only thing missing is a ship now feature.

I love the convenience of having pet product delivered to my home

My dogs love the bully sticks and other natural snacks, but some of the prices are ridiculous, especially when you have multiple dogs to satisfy. The sale I was able to catch was nice. The dogs really appreciated it too.

Our two Maine Coon cats aren't eating their Orijen food at my estimated rate. I went to my orders and moved the shipping schedule back another two weeks. I was shipped two bags of Orijen instead of the one scheduled. This is the second problem that I've had, the first was mine error, trying to add dog shampoo to my dog Orijen order to save shipping, My only comment on this one was that there's a lack of guidance on the web page for doing that. This double order thing, I didn't even bother to look at, I just put the extra bag in the freezer and will adjust the next cat food order. Other than that, I’m a happy customer and have recommended Pet Flo to four friends and one has already signed up with large orders of Orijen dog food. Cheers, Curt

I signed up for Spoiled Pet items. I have not received one package. I am going to check my credit card and see if I have been charged for these items. As for receiving the dog food Petflow has been good in sending out the food.

Petflow has a great slection of pet food, toys and treats! The online ordering is very easy, from the one time order to the setting up a 'flow'. The step by step directions are easy to understand and follow. Should you need to call customer service, Ive found them prompt to answer your call, very helpful, willing to work with you to fix whatever the issue may be and friendly. If you should call with a question that they do not have an aswer to at that time, they are very good at finding out the needed info and calling you back quickly, often in the same day if not within the same hour! I have only found two cons, the first being that you cant add things to the flow on an per order basis. Like if I wanted to add a rawhide bone to my order for the 2nd week in Jan. If I add the bone it goes into all my upcoming orders. So I wish they gave you the option to add something just once to such n such order but not any others. ( you can add things to an order, let it ship out to you, then go back and edit your flow to remove the item from future orders but that is sort of a pain in the tush. But it does work!) the second being when I got an email about my brand of food being on back order. I wish that there would have been an est. back in stock date. Since there wasnt I had to call in and find out. The issue was handled very well by the petflow staff and they even helped me get an order placed and shipped out that same day. This wouldnt have been a big deal but I had been away from home thus away from my computer and did not find out my food was on back order until I had returned home. I wish they would also call or even send a text message In the case of such things. It would give pet owners the needed time to find a replacement food/supplier both of which can be hard to do since many petflow customers use this service to get types of food not carried by local stores. One tip to other owners to avoid such things is to place a double order for your next order so that you have an extra bag on hand just in case. With it being winter here in North Dakota one never knows when the next road closing blizzard might happen or when a food might go on back order so this would 'fix' that issue from being an issue.

They work great and don't leak but I'd like them just a little bigger