PetflowReviews of petflow.com

You need to improve on your customer service on the phone. You also need to improve on your deliveries services meaning when customers ordered products from your website, it needs to be more accurate in the amount of products you have online website store. The amount of products you have in your warehouse should be the same on your website, as it is in your Warehouse store the New Jersey or wherever your warehouse store is. The products inventory needs to be in your warehouse store,when it says on your website that you have your products available such as your two litter boxes,that I ordered early in the morning on Thanksgiving Day. I shouldn't have to be an angry and frustrated customer that I can't get my two litter boxes delivered to my home on time. Your website should be more accurate as to how many products you have available inside your warehouse meaning of the number count of the products you have at your store there a Petflow. I've waited almost over two weeks. I still haven't got my two litter boxes delivered to my home address here where I live. I'm very and frustrated,that I haven't received my two litter boxes that I paid for through your website with my prepaid Bluebird American Express debit card . If you're a professional company you need to deliver the products that I ordered from your website here at my home address on time. I really need the products for my animals because that's not fair to me or them,!!!!!!!!!! If you can't do what you're supposed to do and delivering the products that I paid for on your website that I might as well do business with somebody else. I can't understand the fact that I haven't received my to litter boxes in the mail,yet, so therefore I am very upset about the whole situation. Do you have any questions about, about my common here you can feel free to call me at my home phone number that's listed on my account through petflow.com. Warmest Of Wishes,On This Holiday,Julie J.

I am very happy with my purchase of cat food from PetFlow. The only issue I had was trying to find out, on the web site, how I could check out. Otherwise great.

Only half my order arrived so far. FedEx dropped the busted box in the middle of the front yard and left. I wonder if the second half will show up or if FedEx will make it disappear like last order.

I had a very frustrating experience with PetFlow. My original order was scheduled for next-day delivery. However, it took close to a week from getting the cat food I ordered. PetFlow misled me on my delivery date. This is the only food my cat can digest - so it became an emergency situation. I can do without such excitement.

Customer service has. Definitely declined. Website keeps changing making it difficult to order when you want. Iused to order 3 different products at 3 different times of the month and still get the auto ship discount now i get nothing.been a member since 2017. Looking around for a better deal.

Need a better way to let people know that their order was shipped with a tracking number. Had to text you to find out when my order was to be shipped, when I received an email telling my that it was shipped and there was no tracking info available. Need to let people know the actual day it was shipped, not the day the label was made.

Chewys orders always arrived within 2 days. I decided to give Petflow a try. After close to a week, I had to call Petflow to ask where the dog food order was???. They said they delayed getting the order through - waited until the next day to initiate the order and then they were short staffed. Then mailing delay, etc. I was leaving for Thanksgiving and I was almost placed in a situation where I had to go to pick up a brand at the local store that my dog wasn’t used to in order for him to have food over the Thanksgiving week. It would have upset his stomach abruptly changing his diet. It was my first experience with Petflow, and it was not a good one.

Dog food was listed in stock at time of placing order. After a few days of showing shipped, ends up order wasn't shipped. I called and was informed that it was out of stock in the warehouse.