PetflowReviews of petflow.com

i am totally happy with them when i order, the quality of the product, the timeliness of the delivery or their response if I have a problem. trouble is they are constantly sending me emails trying to get me to sign up for added services, items i am not interested in and sales for products i have shown no interest in. it's spam, plain and simple.they need to figure out which of their customers are so insecure that they need to hear from them so often and which just want to interact when they have a need to buy something.

They have an abundance of products, pretty much any kind of food I need to buy for my cats. The savings is not super great compared to my local big bog pet store. However, it is delivered right to my door, and I don't have to pay sales tax (which is a savings, of course). Also, they have flavors and can sizes that my local pet stores do not. Customer service is super-responsive, addressing and fixing any problems. They contacted me within 24 hours when I sent an email. There are only two reasons why I do not use them regularly. They have tons of foods, and the choice can be overwhelming. I wish they had an offer to try just 1-3 cans of something. If my local pet store doesn't have it (so I can't buy a single can), and if I don't have the option to buy one can from PetFlow, I'm definitely not going to buy a dozen or more cans of it. I have picky eaters (cats), so it's certainly a risk, trying new food. Secondly (and the lesser of the two reasons), I generally go to the local pet store as needed to stock up on food. I'm not really aware of how much cat food we go through on a monthly basis. Therefore, it's difficult for me to sign up to a regular shipment. However, if the first reason was addressed, I would probably go to the effort to figure out how much we food we need monthly. PetFlow - it's a good idea, and your customer service is great. There's just a couple obstacles to overcome.

The products were received, though the shipping took longer than I expected - ordered on 12/17 and received on 12/27 - plus one item didn't make it without an explanation. Once I contacted support, it was sorted out, and I had not been charged for the item that was missing from my original order. Would have liked an email prior to receiving the package notifying me of the item not included and why or at least in the package itself. I did not like having to follow-up afterwards, though the help staff were very nice, courteous and the answer was fairly quick.

I am impressed witht he good pricing. I received my order, but one of the lights are broken. The bully sticks were just loose in the envelope, no wrapping or plastic on them. I will order again. The light will just have to go in the trash, not worth my paying postage to send back.

I like all the products that you carry and all the deals, but what I didn't like was waiting two weeks for my order to get here. I understand that the Midwest had storm warnings, but if you knew that the weather was going to be bad you should have either choosen another transportation option or went a different way. The reason being is because someone might have bought some of your items as holidays gifts and now the holidays are over and people still don't have there orders.

Very nice t shirts, delivered on Christmas Eve.

OUR DOGS JUST LOVE TO CHEW ON THE STICKS WIE PURCHASED FROM PETFLOW.COM

The idea of the blue blinking collar seemed special for Harley since he likes to run around after dark. He is a chihuahua so I thought the small would work. It's too big for him; however, we are going to try and make it work.