Kainpa
product was defective - does not appear to be petflow's fault
Immediately upon receiving this toy, I put the batteries in and turned it on. The "mouse" got stuck at the third hole and made a loud clicking noise. I contacted the company whose number was included in the package and they are exchanging the item for me. I can't see how this was the result of anything from Petflow.com, since there is no obvious damage to the item, but I was upset that I couldn't use it when I was so excited to get it for my cats. I would order from this company again and hope the product is not defective. I contacted the company that makes the product. I didn't contact petflow.com but I believe that they would have resolved it for me had I contacted them.



