PetflowReviews of petflow.com

Petflow is an exceptional company! I refer them to all the breeders & individuals I know that buy pet food, especially in bulk. My only problem I have with Petflow is the packing department. About 50% of the time, when my order arrives, the shipping box is in great shape! No scratches or dents. Just perfect! I open the box & the cases of food are sometimes split open & cans are strewn everywhere. 50 to 80% of the cans are dented severely! One time, the cans were dented so badly, that the seal was broken on 2 cans, & the gravy/juices were leaking out. This has to come from the shipping department that way, because the boxes are not affected in any way to where they have caused the damage. Almost all the time, even if the cases aren't split open, there are still some dented cans, but not quite as severe. And even though Petflow will replace anything that is damaged, like most people I know, they do not have a shipping facility close to ship them back, or time to take pictures of each can & the UPC label, & report them as being damaged. Nor do they have stores close by that can replace their brand of food until another shipment arrives. Please try & investigate why we are always receiving dented cans. When that has stopped happening, then & only then will I be able to give you a 5 star rating. With all that said, I love your company & the convenience of ordering from you! Again, thank you!

Overall, I like the company, availability and range of products, shipping of all products. The onsite experience is good, easy to do, and I receive my products quickly. Love the Spoiled Rotten program now that it includes cats! The only problem I've had is with shipping litter, which has had boxes split open. I did request to have them tape the top and bottom edges, but only change was the boxes were put in loose plastic bags, which did nothing to prevent the boxes from breaking open. I did get a prompt refund for a box that lost about 1/2 its content, though. Just don't order litter through the mail! Otherwise, never any problems with other products shipping. Customer service friendly and responsive.

My Yorkie Bentley is soooo fussy. But he likes his snacks, especially the Bacon Strips. And with several grand dogs in the family snack bones are affordable with Pet Flo.

my only complaint with this type of ordering is that a couple of times I don't get the product I thought I was ordering and ended up giving the product to friends. The prices are right, and even though PetFlow will make good on a product (in one case), they again sent a different product than what I believed I was ordering. I think part of the problem is that there are so many similar products that I get confused but, on the other hand, I see other people who have rated PetFlow have a similar complaint.

Overall, a pretty good company. I've been getting regular shipments from them for about a year. I do however have two concerns with them. First, when you set up a scheduled shipment with them, they give you a week that your food will be shipped. In my experience, that means the very last day of the week that they've given you as a ship date. It also means that even after it's shipped it will take several days for the food to get to you, and often, if there IS a tracking number, it's either a dead link or not updated. So, you really need to have food set to be delivered about two weeks before you actually need it in order to get it on time for your pets. The other issue I have is one that most folks probably wouldn't run in to, but concerned me very much. One of my dog's food is prescription dry food, and I had been getting the food for 3 shipments with no problem. I was curious because I thought my shipment would probably be coming soon and just happened to check on the petflow website to see when it was expected to ship, only to find a message saying "RX unverified". There was no way to check online to see what that meant, so I called and the representative said that the food manufacturer now required prescription verification. This is all well and good, but somehow petflow had a veterinarian listed for my dog that I had never heard of, and the rep claimed they had tried to get ahold of that vet to confirm the RX but hadn't received word back. They had made no effort and were planning to make no effort to actually contact me to see about the vet or the prescription, and had I not just happened to call them to see what this meant, my dog would never have received his food. It made me quite concerned that this company doesn't actually care about their customers, especially those with pets with specific dietary needs, that they had never made an effort to ensure that my dog actually received his food at the scheduled time. Like I said, most customers probably wouldn't run in to this problem, but it did make me wary of them and now I ALWAYS check several weeks in advance to make sure my dog's food is going to ship. All of that being said, I do like this company, overall. Their prices are VERY competitive, often times MUCH lower than prices in store and on Amazon. I have never had a problem with the food shipped, no packages have ever been damaged or had an issue, and when Petflow's warehouses were impacted by a hurricane, they sent an email to their customers letting them know that some of their shipments may be delayed because they were trying to make sure that none of their product had been compromised as a result of the hurricane. Their website is easy to navigate, and they have a customer service line with friendly, relatively helpful staff. I have and will continue to recommend them to friends and family.

The reason I said that I was pleased most of the time is: For two months I tried to make changes to my account online and your system wouldn't allow me to do so, and After I called PetFlow and spoke to someone, who was able to make the changes I requested, my order was never shipped. I had to call to ask why the order listed in my account hadn't been sent! My pets and I depend on their food being delivered on time. As it is prescription food, I cannot go to a retail store and buy it! When I called to complain I was not satisfied with the reason for the non-shipment, and I did not feel that the customer service rep was really that concerned.

But getting on the pricey side. For now the extra money I'm spending is well worth me avoiding having to go buy it and drag it home myself.

I ordered dog food, my dog thanks you for your rapid delivery of her dinner.