PetflowReviews of petflow.com

I made an order from Petflow awhile back. Never received the order. When I checked the order, it had been canceled due to an error by the Veterinarian. Unfortunately, no one told me it was cancelled. I called the Veterinarian and their internal communications got confused and that is why they cancelled. So I called Petflow back, with the Veterinarians office on the other phone. They assured me they could get the order/reordered. And the Veterinarians office was signing the original Rx while all 3 of us were on the line. I let Petflow know that I needed this food ASAP, and I would pay whatever I needed to pay to get the order expedited. They assured me this would be done. The order was done on 12/17/2021. And as I said, with the Petflow employee and the Veterinarian that could hear each other. Here is is almost 5 days later and this order has not been filled and sent. I was not notified of the first cancellation, and not sure if this order was ever set up for an expedited delivery. I am hoping that someone will get back to me on this, as I am currently having to purchase a can at a time from the Veterinarian. Thank you for your time with this matter. Isabel Campbell 253-691-3821

I received my complete order. It was a few days later than usual but that was to be expected at Christmas time. The problem was that a bottle of white dog. shampoo had opened up inside the box and covered a 15 pound bag of dog food and a raincoat with a whole bottle of blue shampoo. It was everywhere, slippery sticky and blue. I managed to get it off the bag and finally the raincoat. The shampoo bottle was essentially empty and the inside of the box was a big blue mess. I realize that these things happen. Perhaps having a plastic bag that zip locks closed instead of just an open plastic bag that the product can fall out of would be a good idea . Still out of shampoo.

My one complaint is that you cannot cancel an order on your online account, had to call numerous times to get a customer service agent to fix a mistake on ordering. Very frustrating, hope they make changes with online ordering.

Dented dog food cans at times. Sent concern about this five days ago and have yet to receive a response.

I’m still waiting for my dog food delivery, or even an update. No news since it reached my local distribution center 3 days ago. ??

Took 6 days in transit, the packaging was taped and retaped. The treats were on each side of the package front and back. No doubt they will be dust when I open them. This company needs to step up there game in the shipping department.

The store itself has great prices and selection. However, the shipping of those products has been a nightmare. Placed an order on the morning of 12-1-21, spoke to someone on the phone inquiring as to the location from which the products were coming from. I was told that my order was being packaged and would ship out the same day coming from New Jersey and would arrive to my home in three days. It’s now 12-13-21 and I still have not received my order.

Petflow apparently doesn't put in packing so I got ALL of cans dented up. Petflow needs to protect the cans.