PetflowReviews of petflow.com

Order canceled for no reason or notice given

I ordered dog food to be sent to my daughters while she is keeping my dog. You evidently canceled my order and was not advised by Petflow.

Account flagged as fraud. Long wait time for customer service. Had to give credit card info over phone. Can’t get a password email reset even though you recognize my email address. So, can’t access account.

This is a fake account. I already called my bank and you a few weeks ago. Someone is using my email address & an old card that is already marked fraudulent to purchase cat supplies. I don’t even own a cat. I have unsubscribed and continue to get these emails from your company. When I called the lady I spoke with said she was deleting account and removing my email address so why do I continue to get these emails thanking me for my purchase??

The 1 star may or may not be fair, but it’s to make a point. I have not prior history or account with PetFlow. I randomly started receiving multiple daily emails from PetFlow regarding multiple orders made (including order updates) to multiple people in multiple states. I sent them to junk and tried to unsubscribe, but it continued. It did not appear that any of my accounts or credit cards were used. I researched and it appeared that PetFlow is a legitimate company but has several BBB concerns. I called PetFlow initially and was on hold for quite a while, then gave up. Emails persisted. Called again a few days later and spoke to a human who was very nice and deduced that multiple fraudulent accounts had been opened, attached to my email. She reported to cancel them. It’s only been a few days and there are some persistent emails but less so. I think it’s too early to tell whether the problem is resolved. Hopefully it is. If so, then it would appear PetFlow is not at fault and handled the issue appropriately.

I ordered cat food and when it didn't come and I was just running out, I called. They didn't even bother to tell me that it had been cancelled because they couldn't verify that the order was from a real person.

Not sure why but I had a monthly subscription set up with my name, old address, and some credit card I don't own. Not sure what caused it. The website wouldn't let me cancel anything so I had to call in to talk with someone and get them to cancel it. The person was really helpful but it was still a pain in the ass an worrying.

we received a shipment from petflow and never made an order. When we contacted petflow, customer service rescinded the order and sent a notice to FedEx to pick up the package. We were supposed to leave the package outdoors. After 2 days, we contacted customer service again to pick up the package. FedEx picked it up and then we got a notice that petflow was sorry that our package was late and FedEx redelivered the same package. Luckily we caught FedEx before he left and returned the package.