PetflowReviews of petflow.com

Canceled my orders without notification

My order was canceled. I was given no notification about the cancellation. Additionally, when I talked to a customer service person to inquire, they were not helpful either. They couldn’t tell me what caused the cancellation because payment is done through a third party. It was a very strange experience.

Shame on PETFLOW! The shipment of dog food for 17 and 13 year old dogs FAILED to be shipped. Ordered on 3/14/2023. I was informed my Vet had approved the Hill's Prescription w/d canned dog food. On 3/25/2023, PETFLOW informed me "due to uncertain times, we're currently delayed on email" - too busy to fulfill an order? On 3/27/2023 I called 888-316-7297 to determine what was the delay in the shipment. I was told your FRAUD DEPARTMENT cancelled the order without informing me - why! Let me remind you, THIS IS NO WAY TO RUN A SUCCESSFUL ORDER-ON-LINE DOG FOOD COMPANY! And needless to say, I will never use your company again! Shame on you, PETFLOW, and your Fraud Department for neglecting to provide food for senior dogs! Benay and The Girls On Mar 25, 2023, at 10:08 AM, PetFlow Customer Support wrote: ##- Please type your reply above this line -## Thanks for contacting PetFlow! Due to these uncertain times, we're currently delayed on email. We're doing our best to get to every email as soon as possible. If this is urgent, please call 888-316-7297 If there's anything you'd like to add in the meantime, feel free to respond to this email. We're always here and happy to help! Thank you! This email is a service from PetFlow. MY ACCOUNT >   PetFlow - prescriptions fulfilled by Vetsource WE'RE ON IT. We just received your order! WE'LL EMAIL YOU A SHIPPING CONFIRMATION SOON.   ORDER NUMBER: 10982207 PRESCRIPTION ORDERS: Please allow an extra 1-2 additional business days while we contact your veterinarian to verify your prescription before your order ships. You will receive a shipping confirmation email with tracking number once your order has shipped. Please note all medications and some prescription foods ship separately from other items. Prescriptions are fulfilled by Vetsource.   ITEMS ORDERED (Shipment 1 of 1) Cloud Star Buddy Biscuits Soft and Chewy Peanut Butter Dog Treats 6-oz Price / QTY $5.24 x 1 Total $5.24 Hill's Prescription Diet w/d Canine Multi-Benefit Chicken Flavor Wet Dog Food 13-oz, case of 12 Price / QTY $53.99 x 1 Total $53.99 Gourmet Natural Bully Sticks 6-inch, 5-pack Price / QTY $5.99 x 1 Total $5.99 SHIPPING ADDRESS 4971 WILLEO RIDGE COURT MARIETTA, GA 30068 Subtotal $65.22 Shipping $0.00 Tax $0.00 Total $65.22   Hi Benay, Thank you for your order 10982207. If you wish to make changes, you can log into your account to modify your order. If you have any questions or need any assistance, you can also call us (888-316-7297), text us (833-316-1577) or reply to this email. We'd Love Your Feedback! Need Help NEED HELP? CALL 1-888-316-7297   shop clearance SHOP CLEARANCE   Refer a Friend and Earn 10 Dollars GIVE $10, GET $10   Copyright 2021 PetFlow, All rights reserved. Privacy Policy 9340 W Martin Ave, Las Vegas, NV 89148 Visit our email preference page to Unsubscribe or Change Your Email Preferences. View in Browser

First time purchase, two orders were cancelled for no reasons. I called customer service and they said they will investigate and send me an explanation email. Received no explanation, nothing…and agent attitude was terrible. One of the order refund has not been issued until I called second time. Terrible shopping experience, I will never use this website again.

I did not order anything but received multiple emails about an order being delivered to my name and my address I didn’t receive anything Something is seriously amiss here

I never placed an order with you but my credit card was charged by someone else.

I still haven’t received my order… It took over two weeks to receive a call from Petflow after placing my order. Evidently they didn’t have my full address. That has been at least a week and still have not received a shipping notification. I ordered puppy food because my dog needs to eat. Three weeks and counting is a disgrace. I had to order elsewhere while waiting. I received that order the next day. I did not cancel my order because I can still use this food for my puppy. Unfortunately I will not order from this company again. I would like this order resolved soon!

Shipment 3 different times