PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Pet Stores · York, Pennsylvania
Excellent
Pet Stores · Mount Joy, Pennsylvania
Excellent
Pet Stores · Pipersville, Pennsylvania
Excellent
Pet Stores · Hazle Township, Pennsylvania
Excellent
Showing 3,061 reviews with 3 stars · Clear filters
Randy H.
The company Carries great products and is quick to respond with customer service. If you wish to cancel your auto ship, it is cumbersome, but it does get done. The biggest drawback is that they use FedEx as their shipper and no other option. FedEx is absolutely terrible and their customer service is non existent. Unfortunately for companies like this one that rely on their shipping company, they lose customers like me.
DONNA L.
When I order a prescription diet cat food it should not take 4 phone calls to get it shipped. This is NOT optional food that can be replaced with something else temporarily. It is something my cat NEEDS to live. On my first phone call I was told the authorization from my vet had gone through. I believed this because my vet is very organized and always approves appropriate prescriptions in less than 24 hours. On the fourth phone call I was told the authorization had NOT come through. What gives? Get your act together. This order was shipped a full week after it was placed.
TERRI E.
My last order had 2 items that were out of stock and therefore didn't make my monthly order. I received communication regarding one item being shipped upon it being restocked but the 2nd item was never acknowledged, restocked nor substituted for.
Mike K.
Slow on delivery and communication
ROXANNA R.
The plus with Petflow is that they carry Fromm and they don't price the product more than anyone else. Maybe the company controls that. Either way, that is the plus....however........shipping takes way too long. That is where Chewey excels. We are all in a hurry these days, including me, and I look to receive product with a day or two....not one week. If Petflow improves the shipping and can match what Chewey does, Petflow would be the preferred company. We have been buying from Chewey for 10 years...religiously. The order was placed with Petflow because of Fromm. Unfortunately, shipping took so long and having stock issues, I ended up replenishing direct with Fromm.
JAMES M.
Received text stating it was being shipped that day(12th) Six days later received another text stating was being shipped that day(18th)
Brack
This would be five stars. Customers service was fast friendly and helpful. I deducted 2 stars because my order took so long to arrive...this was i m sure due to unforseen circumstances like our recent weather,covid and such however I was told at the time I placed my order that it would arrive in 3 to 4 days. Because of the delay i had to go locally and find a small bag of food to tide me over. It was just a hassle but things happen and I 'll live! Lol
CHRISTINE H.
30% of my deliveries have had slashes in the bag so I haven't been able to use the food. I've complained and most times they sent me a new bag but very inconvenient.