PetflowReviews of petflow.com

First order I placed on back order and no eta for delivery

Requested that food and toys be sent to a puppy I rescued out of state. I received an email asking for confirmation because I requested the items be sent to a different address. I called and confirmed that I did place the order. It took 2 weeks for the delivery to arrive which is crazy!

I use to love petflow. Now when I go to buy my cat food it always says verifying prescription for days. I call my vet and the verification wasn't even sent. Then I tell customer services to call my vet. They say they will. Then they reschedule my whole order for a month later. My cats need their food now. They were so good for 4 years. I don't know what happened. I now have switched to a different company for my cat food.

You have stopped carrying, or just don't get enough, Royal Canin Giant breed which I used to always buy. I've had to reopen my account at Chewy.

The dog food is fine. I ORDERED MY FIRST BAG OF FOOD ON THURSDAY. YOUR ORDER PERSON SAID I SHOULD RECIEVE IT ON MONDAY OR TUESDAY. ON THE NEXT THURSDAY I CALLED AGAIN AND YOU SAID IT WAS ON THE TRUCK AND IT WOULD BE DELIVERD THAT DAY. IT DIDNT COME TILL SATURDAY EVE. MEANTIME I HAD TO GET DOG FOOD AS I HAD RUN OUT OF IT WAITING FOR MY ORDER. NOT SURE IF I WILL ORDER AGAIN.

You have a lot of products at great prices the problem is i was unable to make the purchase. The card i have on file expired so i removed it at put the new one in and saved it. Every time i try to make purchase it resorts back to old card. I then called in and used a rep who took the information and entered it and when he tried to process it, it still reverted back to old card. He had no idea why!! Problem is the number is exactly the same but expiration changed. I had to make the purchase elsewhere. Very dissappointed.

Ordered kibble on June 8th...shipped on June 9th...and as of June 19th, the package has not been delivered. It's hard to give a higher rating when we still haven't received the products.

It took 8 days to receive dog food. I had to order it from somewhere else while awaiting this delivery. I really wanted to get away from Amazon, Chewy and Petco, but unless I can get things more quickly, I can't use PetFlow.