PetflowReviews of petflow.com

Everything is wonderful except for the fact that it’s difficult to cancel reoccurring orders. This shouldn't be made into such a hassle that I have to call for that to be done.

PetFlow needs some serious work on its auto-ship program. I am supposed to get a shipment of dog food every three weeks. My auto-ship records show my last Shipped: 08/28/2022 and my next Ship Date: 09/19/2022. Considering this is only February, your auto-ship program needs some serious work.

Use a different shipping company. Took 7 days to get to me !

My cat had emergency surgery for bladder stones. I had to immediately switch his food and everything was prescription level. I couldn't find it anywhere locally. This happened over the weekend. The price from pet flow was among the lowest I could find if not the exact same as competitors. The ordering process was easy and smooth. They had to contact the vet before fulfilling the order. I believe it was shipped out within 3-4 days of me placing the order. If I'm remembering correctly I received the food within 7 days of ordering. Not sure but it seemed very reasonable. Everything went well and I will continue to order from Pet Flow in the future. UPDATE: I was triple charged for a prescription food order. Suppose to be $50 was charged for 3 orders so $150. Also they don't allow you to take your card off and stop autoship without a customer service agent doing it. They take the order then when its time to ship they say its out of stock. So no time to prepare ahead and get it somewhere else. I had to switch to chewy.

1. Wish you had a place where buyers could communicate with shippers upon purchase on where to place packages. Shipper left package out on stairs in full view of potential thieves. Packages need to be placed inside of my 3 ft. gate at front door. 2. Several cans are damaged and not packaged properly to prevent this. They don't stack well for storage when they're damaged.

This was my first order with Petflow. One item arrived in days but the other item is still pending with zero communication. If it’s out of stock as it is in so many places, just communicate that.

Wish there were sales on Fromm dog food.

Placed order by phone on the 14th. Was told the order would ship either that evening or Monday. Never received a shipping notice so I finally called on Wednesday to check on status. Was told by recording to leave a message and a rep would get back to me. No call, just received an e-mail informing me that my order was shipped that evening. Upon review of shipping number found out that the information was sent to Fed-ex at around midnight. Bottom line is I did not receive my order until the 23rd. As this was coming from the East coast I acknowledge part of the delay was the storm that occurred.