PetflowReviews of petflow.com

Original order on 3/29. Damaged in transit. Heard nothing for a week after. I called and replacement order initiated. Supposed to be delivered on 4/17. It’s now 4/20 and order still showing intransit from NJ with no additional info as to ETA or when my order should be delivered. Very poor performance. 1. Plastic jugs should be overpacked. 2. When original order is damaged, a CSR should be involved on reshipment to make sure order is completed.

I called for help with an order and agent wanted me to be schooled on how to add to an auto order & I just wanted her help me delete & start new order. She said in a not nice way that if I didn’t learn I would call each time. I’m staying with Chewy for best service always helpful and cheerful.

Ordered twice and order was canceled with no explanation. Finally called and they said my card/order was suspicious and that I needed to call. I went ahead and ordered from Petco instead. They had no issues with my payment. Then I asked them to take me off their mailing list, which they said they would and low and behold I'm still receiving their emails.

If I could give a rating of zero stars I would. I order two different times and both were immediately cancelled, no reason given. I texted and emailed you company with no response. I have since started using a different pet company for my needs. No customer service at all.

PetFlow has lost me has a customer. We've been ordering on a consistent basis since July 2018 (so just shy of 5 years). This final straw has been the last two months when we decided to order all our food for the month in one large order and we have been told we are "fraudulent". Then PetFlow tries to blame our credit card getting declined. When I call our bank they say no charges have come through to be declined. This month I have been calling PetFlow every day and dealing with this for 8 days trying to get food for our family. I have spoken with two supervisors, been told I need to wait 24 hours here or 24 hour there but each day I am still "fraudulent" for trying to place a large order for my family. All I am doing is instead of ordering small quantities every 5-6 days like I use to, I want to order one large order once a month to make my life easier, but apparently that makes a customer of 5 years a fraud. I'm done. I will take my money and order from a company who makes my life simpler and less insulting.

WE NEVER RECEIVED THIS ORDER!!! We have received several emails that say our order was delivered but it HAS NOT arrived.

The wrong dog bowls were sent, then they wanted me to return them by FedEx and would send me the correct ones, but when they did that, they sent them by FedEx ground and they would not have arrived in time. When I called, they said there was nothing they could do except cancel, and I still have to repackage and return the other bowls via FedEx, which is a huge pain because there isn't a FedEx location very close to me. They offered absolutely nothing in the way of compensation for the mess up or for the inconvenience this caused. I had to go to Petco and buy bowls that were too big, but at least wouldn't be knocked over by my dogs and make a mess everywhere. I will not be ordering from this company again.

Never received dog food.