NICOLE
Website doesn't update for Out of Stock
1st order - Most cans dented, 7 unusable. Customer Service ordered replacement. The replacement got cancelled as they were out of stock. I had to call again to get the refund, the system didn't know it was a replacement. A week later their site says In Stock, so I try ordering more vet prescription cat food. A week later, the order is canceled due to out of stock, but their website still says In Stock. Two weeks later the site still says In Stock. Since I can't find this critical food anywhere, I desperately try again, but get the same results. I called Customer Service to let them know the issue. Every Customer Service person I've spoken with has been lovely, hence the 3 stars. The CS rep said they know about the website but since another company sends out vet food they don't always know when they are out of stock. However, every other online pet store are able to update their site with this key information. It's stressful enough trying to find my sick cat's food, but to put in orders based on them saying "in stock" only to have them rejected in a week is infuriating. Please fix it.