PetflowReviews of petflow.com

I know it's a specialty food, but I think for the amount of food delivered for the price is still too high

Order was slow to deliver.

The folks at PetFlow are v nice; they responded to my query quite promptly and gave me a credit because my order was delayed in shipping. The not-so-good part: I didn't find out unril after I'd placed my order that it would be shipped the following week, which forced me to scramble to buy more. As well, the order wasn't shipped as originally scheduled/ promised, and I had to ask when it would be shipped (instead of being sent an email informing me of the delay).

I'm happy with the product that I order, however, the lack of 'date of delivery' makes it hard for a customer to be able to receive it, or plan to schedule to be home. I've gotten email notices saying 'your shipment will be there tomorrow', with no actual date. But comes a couple of days later.

I have been having a hard time finding some pet food faves for the dog and stumbled upon your site and you had those hard to find faves for him yay!

The box arrived half open and crushed and ripped open on one corner, but the 2 bags of prescription dog food were still fine inside. I informed PetFlow and they promptly replied and said they would initiate a complaint with the shipping company. As long as the food was fine, nothing else needed to be done on my end.

I have a late shipment of cat litter twice now. I know shipping and supplies are messed up in our country so I understand. What I don't understand is why you system doesn't alert you that the product is not in stock so you can let me know before my delivery should be here instead of on the day it should ship. I have been a loyal customer for several years now.

Prices are great and shipping is fast and on time. My only criticism is the packing for shipping. Cans are arriving dented and boxes are often partially opened from not being taped properly. Overall very happy and will still keep shopping :)