PetflowReviews of petflow.com

Website is clunky and difficult to deal with on the phone. Also wants to automatically sign up dor things. Not a very good design and makes me want to go elsewhere.

I thought I’d ordered dog food….then I was notified you didn’t have it. Should t that have been noted when I first ordered?

Poor communication with no updates on back ordered product. All inquiries were initiated by me. Still have no clue when it will ship.

My first order took a week to arrive and it was wrong ordered cat food and received dog food not evern close. Spoke with a representative about the problem and was told new order on way, we are in N.J. your close will have it in several day. Well a week later still waiting on cat food, its being shipped from 2500 miles away. I have tried up more money and time by having to go buy cat food from our local store. Has this company saved me money? NO.

I placed an order 3 weeks ago and I'm still waiting. Never got an update on my order so I'm assuming it's coming. I'm glad I still had food for my dog if not she would be starving.

I ordered a specific dog food and after a few weeks of not receiving it I called Petflow. I was told my order had been cancelled. I give two stars only because the person I spoke to told me the company that makes the food was having difficulty finding the ingredients to make the special food I had ordered.

DID NOT RECEIVE ALL OF MY ORDER.

Shipping seems to take an exceptionally long time with this company. On at least 4 orders it has taken more than 5 days to arrive, sometimes a week or more. I called to inquire about where my latest order is (now 5 days since supposedly shipped) and was told that it's FedEx that is the problem. They took absolutely no responsibility for the repeat problem this has been and simply said it wasn't their fault. I explained that this doesn't happen with Chewy so I'm not sure how this is a FedEx issue and the Petflow rep (James) said he was "happy for me that Chewy was able to delivery in just a couple of days". I was so annoyed as his lack of accountability and smug attitude that I asked him to cancel my autoship order entirely and I would simply switch to Chewy. Again James said "yeah, that's a good idea, you should." Wow - great customer service rep you have there! I spend thousands of dollars on this site and I guess they don't want my money (or at least James doesn't - perhaps the actual owner my feel differently).